Complaint Review: ARCO PB

From 9/26/2005 til 10/02/08 arco has been taking money out of my bank account through a debit transaction i never made. i have my own small business and was going through the aftermath of an irs audit. i really didn't know the extent of the audit until i went through transaction by transaction and realized i wasn't in the location at the time. they took a transaction i had made and continued it over and over again. $98.55 and $73.55 over and over again. thank god it stopped when my atm card broke along the magnetic strip on 10/02/08 and i needed to get a new card.

i called my branch manager at union bank of california marguerite parkway mission viejo,ca and she told me they did not have to force arco to pay it back if it had been over 60days. well she filled the claim and my bank told me they could not get back 1 penny of my $3446.35 that arco is at least responsible for. i spoke to veronica rush #1010u today wed march 4th 2009 and she told me she could not help me and she was not aware of any fraud issue with arco.

please,please,please at least write a report here and try to contact the news or your represntatives this kind of crime is worse then someone sticking a gun in your face and taking all your money. thats at least limited to what you usually carry. i would love to be a part of a class action suit or interviewed for the news. this county is too great to let it be hijacked by companies like arco bp.

Ray
Mission Viejo, California
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.