Complaint Review: Arcticold Refrigeration LLC

Late Dec 2015, ordered cooling unit for Norcold 1200.  Early January 2016 arrived in Texas.  Unit was professionally installed.  Seemed to work, but it was cold outside.  Mid Feb, 5^th wheel went into storage.  Mid May, RV came back out but the unit wasn’t cooling very well.  “14° freezer, 45° fresh food compartment”, Milk would stay 2-3 days max.  I blamed it on the outside temperature.  All summer, tolerated less than cold food.  January 2017, cold out, seemed to work a little better, still not below 40° inside fresh food compartment. As it started to get warmer out, so did the inside of the freezer and fresh food compartment. April couldn’t take it no more and had a local RV place look at it and they stated the cooling unit was blocked and is overheating and that it was an extreme risk of catching fire and recommended not using it. Didn’t matter if was on gas or electric.

Contacted Arctic Cold, Steve Cormier, he asked that I send him and email. I did the same day. Since that time, Steve Cormier stated he was initiating warranty, and several other untruths.  So from April to now, had to remove the unit and am stuck with a failed and dangerous cooling unit in my shed.  I should have studied them better.  Steve and Matt Cormier (either son and dad or brothers) have already jumped ship on another company, now are successfully running this one into the ground as well. Do yourself a big favor and stay away from them and tell all your friends.  It’s too bad that Norcold can’t stand behind their junk either,  I wouldn't have another Norcold if it was free.  NoCold is a better name, yet they still are selling their poor quality junk as well.  I’ve since installed a residential refer and couldn’t be happier.  If your reading this Cormier, you sir are a con artist which is the same as a thief. PS: Canada’s consumer affair for New Brunswick was no help at all.  Stay clear of Arctic Cold cooling units!!