Arcticold Refrigeration RIPOFF Renauds Mills, NB, Canada New Brunswick
Purchased a cooling unit June 24, 2015 for my RV Frig. RM-2852. Unit failed to work properly, company doesn't respond. Has failed to refund my $630.
Purchased a new cooling unit for my Dometic Refig. Model # 2852 ON June 23rd. Was delivered July 13 and installed July 15th. Went camping July23-26th. Refrigerator failed to operate properly, Freezer never lower than 25 deg F, refig. never lower than 55 deg. F.
Called and talked to Steve Cormier (president) after failing to reach service rep. Robert jeffery. I was given several things to check with installation, checked my installation and found installation to be OK. I called August 3 and was unable to reach anyone (answering machine). Sent a followup email with pictures of install.
I have not received a call back from Arcticold to this date. I sent an email on Nov. 1 asking for a return authorization for credit, received an email from Steve Cormier that said he would have "Carol send an email with shipping label", sent a reminder on November 9 and another reminder on November 23rd. I'm still waiting for a return shipping label. This unit was a LIFE TIME Warranted unit with free return shipping.
After repeated tries to contact anyone from Arcticold I filed a complaint with the AlanticProvinces BBB. They have failed to respond. I would highly recommend NOT doing business with them.