Complaint Review: Arianna Tinsley

this is the email sent from them 


Hi

Yes I still have the laptop. But there is something that I didn't mention in the post.
Please bear with me on this. I am now in United Kingdom. I have been relocated here with my work several months ago. I don't need the laptop anymore so I tried to sell the laptop locally, but with no luck. I was offered silly money for the laptop because of issues like - it is a US version or the warranty doesn't work here or that it has a US keyboard format. That's why I'm trying my luck in the US. 
Since I can't meet you and make the exchange, I found a service that will help us with that. Click on the link below to learn more about the service:

TNT is a worldwide delivery company but it is better known here in the UK. You can see from their procedure that you will be able to check out the laptop before I receive the payment. In this way the both of us can be at ease. I will use 2 day delivery at my expense.

Thanks.

then:

Hi   I see that you don't know how our deal will work out. Did you read TNT's procedure on their website? It is explained there how their service works. Let me know after you read their procedure so I can be certain that we are on the same page:   http://www.ukconveyingtnt.com/tnt.express.wolverhampton.depot.overseas.transactions/   Thanks.

then:
Hi   I went to TNT today. The guys from TNT told me that they will check the laptop out and then notify you with their findings. They will also contact you with the shipping and payment details.  Be sure to check your junk folder as well, as TNT said that some email providers may misinterpret their notifications as junk email (due to the fact that their notifications are sent automatically).   Thanks.

then:
Hi   I went to TNT today. The guys from TNT told me that they will check the laptop out and then notify you with their findings. They will also contact you with the shipping and payment details.  Be sure to check your junk folder as well, as TNT said that some email providers may misinterpret their notifications as junk email (due to the fact that their notifications are sent automatically).   Thanks.

then:





Date
Sunday ,  October   11 , 2009






TNT Express Package Confirmation











Reference Number -  950214937

 








 




reduces risks associated with Internet transactions by acting as a licensed, trusted, neutral third party for online transactions. 




Buyer of the Package






First name

my info was here 


Last name



Address






City/State



Zip(City Code)



Country       







Seller of the Package






First name

Arianna


Last name
Tinsley


Address



21 Maplewood Circle


City/State
Wolverhampton


Zip(City Code)
S31 3GT


Country       

United Kingdom
This package was processed on a  TNT  OnLine compatible shipping system. For  TNT  support please contact us:  customerdepartment@ukconveyingtnt.com  




Description of goods






Quantity: 1


Apple MacBook Pro Computer



Additional Details
Specifications:
Processor and memory 2.2GHz Intel Core 2 Duo processor, 4MB on-chip shared L2 cache running 1:1 with processor speed 800MHz frontside bus  2GB (two SO-DIMMs) of PC2-5300 (667MHz) DDR2 memory; two SO-DIMM slots support up to 4GB
Storage 220GB 5400-rpm Serial ATA hard drive 8x slot-loading SuperDrive (DVDR DL/DVDRW/CD-RW)  Display 15.4-inch (diagonal) TFT LED backlit display Native resolution 1440 by 900 Graphics support NVIDIA GeForce 8600M GT graphics processor with dual-link DVI support; 128MB of GDDR3 SDRAM  Communications
Built-in iSight camera Built-in AirPort Extreme Wi-Fi wireless networking IEEE 802.11a/b/g compatible Built-in Bluetooth 2.0+EDR Built-in 10/100/1000BASE-T Gigabit Ethernet (RJ-45 connector) Peripheral connections One FireWire 400 One FireWire 800 Two USB 2.0 ports ExpressCard/34 slot
Audio Combined optical digital input/audio line in (minijack)  Combined optical digital output/headphone out (minijack)  Built-in stereo speakers  Internal omnidirectional microphone  Video accessories DVI to VGA adapter Battery 660-watt-hour lithium-polymer battery (with integrated charge indicator LEDs) in good working condition (tested)  Keyboard and trackpad Built-in full-size keyboard with 78 (U.S.) or 79 (ISO) keys, including 12 function keys, 4 arrow keys (inverted T arrangement), and embedded numeric keypad  Backlit keyboard with ambient light sensors for automatic adjustment of keyboard illumination and screen brightness  Solid-state scrolling trackpad for precise cursor control; supports two-finger scrolling, tap, double-tap, and drag capabilities  Electrical and environmental Meets ENERGY STAR requirements  Line voltage: 100V to 240V AC  Frequency: 50 to 60 Hz
Size and weight  Height: 1.0 inch (2.59 cm)  Width: 14.1 inches (35.7 cm)  Depth: 9.6 inches (24.3 cm)  Weight: 5.4 pounds (2.45 kg) Supplied Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Xcode Developer Tools)  Apple Quicken 2006 Apple iLife 08 Microsoft Windows Vista Business Microsoft Office 2004 for Mac
Service and Warranty Information
Warranty Available until February 15, 2010 (as written on the Warranty Papers)
Supplied Accessories: MacBook Pro's Original packaging Laptop bag External USB mouse 85W MagSafe Power Adapter AC wall plug Power cord  Lithium-polymer battery  Apple Remote DVI to VGA adapter  Install/restore DVDs Printed and electronic documentation  Software CDs Legal papers Warranty papers
Verification Results:
The laptop - Apple MacBook Pro Computer has been verified by our Technical Team.  The specifications found by our Technical Team are the one above and are the same with the specifications of the laptop from the Legal and Warranty Papers which were deposited in our custody at the same time with the laptop by the Seller. Working problems found: none (a series of tests has been performed to all the laptop's hardware). Cosmetic problems found: none (we have inspected the laptop for everything from minor scratches to signs of intensive use).   We are confirming through this email that the merchandise has been left in our custody.                      Important! The merchandise has been verified by  TNT  .                     In a short period of time we will send you another notification called: " TNT Transaction Details - Payment Instructions  ".                     Please follow the instructions from our " TNT Transaction Details - Payment Instructions  " notification in order to complete this transaction. We have found that providing email and Internet support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. Phone support simply does not serve our members needs as well as email does. For  TNT  support please contact us:  customerdepartment@ukconveyingtnt.com
next:





TNT Transaction Details - Payment Instructions
Reference Number:  950214937 Track your package  here Description of goods:  1 x Apple MacBook Pro Computer  Buyer: my info was here
Delivery address:  Seller:  Arianna Tinsley Amount to be paid by the Buyer:  USD $400.00   Delivery Type:  TNT Express 2nd Day Delivery Guaranteed   (Please be noted that the delivery starts only after we receive your payment) Insurance:  Yes TNT Transaction / shipping fee:  paid by the seller Payment Instructions   (please read the instructions carefully) The payment to us must be made through Western Union. You must go to a Western Union Agent Location and send us the payment using their " Money in minutes " service.  The payment to us must be made to the name of the TNT Agent assigned to your transaction. The TNT Agent assigned to your transaction is:  Andrew Levick . In order to make the Western Union " Money in minutes " transfer you will need the following information: Please make your Western Union " Money in minutes " payable to: First Name:  Andrew                            Last Name:  Levick City:  Wolverhampton Country:  United Kingdom VERY IMPORTANT (please read) - the Western Union " Money in minutes " transfer must be made in person at a Western Union Agent Location as we  do not  accept transfers made online (due to the high Credit Card fraud risk); - do not use any other service from Western Union to send us the money (for example Western Union "Money Order"), we  will not   be   able   to  collect your payment. Please make the payment using the Western Union " Money in minutes " service.
In order to confirm your payment we will require a copy of the Western Union Customer Receipt/Transfer Confirmation (in order to make the copy you can use a scanner, or you can take a picture of the receipt or any other way you can as long as the writings on the copy are visible).  Please send us the copy of the Western Union Customer Receipt/Transfer Confirmation at:  paymentdepartment@ukconveyingtnt.com   Once we will receive the copy of the Western Union Customer Receipt/Transfer Confirmation we must validate the Western Union Transfer and then collect it. This process may take up to 12 hours depending on the time we will receive the copy of the Western Union Customer Receipt/Transfer Confirmation.






VERY IMPORTANT (please read) -   We cannot collect the Western Union transfer without the copy of the Western Union Customer Receipt/Transfer Confirmation. Please send us the copy of the Western Union Customer Receipt/Transfer Confirmation after you complete the payment; -  Do not send us a copy of the Western Union form that you must fill in so you can complete the Western Union transfer. Please send us a copy of the Western Union Customer Receipt/Transfer Confirmation. Please read our  TNT Payment Privacy Policy  to learn our payment release and payment refund conditions.
1.The Payment will be sent to the Seller by  TNT  only when you will instruct us to do so. First you will receive the package and check the merchandise. Only then you can instruct us to release the Payment to the Seller. 2. TNT  acts as a third party holding at the same time the merchandise and the Payment.  3. After the merchandise is received by the Buyer, the Buyer will have up to 21 days depending on the nature of the merchandise to review the merchandise.  For transaction No. 950214937 the inspection time is 5 ( five ) business days. a) If the Buyer decides to keep the merchandise the Buyer will instruct  TNT  to release the funds to the Seller. b) If for any reason the Buyer does not want to keep the merchandise, the Buyer will ask  TNT  for a refund. The refund procedure is very simple, the Buyer will receive the money from  TNT  through Bank to Bank Wire Transfer, or by Check or by Western Union Money Transfer. The refund method is at the Buyer's choice.  
 
Thank you for using  TNT Nicole Card -  TNT  Customer Department
Wolverhampton Depot 214 Bowery Street Wolverhampton S22 1TF  Customer Department  General Manager: Robert Kay
Email:   customerdepartment@ukconveyingtnt.com  

next:
Hi The tracking number is 950214937. I received an email from TNT telling me that they notified you. Do you have any news on our deal? Thanks.

then i got a new email from tnt












Please use this Number to track your package. * 950214937* Important TNT Payment Instructions/Shipment Details Please read the Instructions carefully.
Reference Number:   * 950214937*
Status:  Pending Verification
Click here to track your package:  Tracking

Dear  TNT  Customer,
We have received your payment information about the Western Union Money Transfer:
- Money Transfer Control Number:  865-271-6158 - Sender's Name:  - Amount Transferred:  USD $400.00

We will begin the delivery of your package to your shipping address after your payment is received. Please allow us up to 12 hours for the payment confirmation.  TNT  services include the delivery of your package to your Delivery Address.
 
Delivery Address:
 



Address:   City / State:   Zip(City Code):   Country:  USA
 
Delivery Type:  TNT Express 2nd Day Delivery
 
A   Delivery Alert   with an  ETA ( estimated time of arrival )  for your package will be sent to your  e-mail for your convenience when we begin the delivery of your package.



 
Thank you for using  TNT John Scales -  TNT  Payment Department
Wolverhampton Depot 214 Bowery Street Wolverhampton S22 1TF Customer Department  General Manager: Robert Kay Email:      TNT On-Line Customer Service  

The tracking number worked all week then it happend the tracking number doesnt work anymore western union wont do nothing about this and tnt said they cant do nothing about this. This was my birthday gift to myself and my $400 is gone just like that im sitting in my room crying my eyes out mad at the world how i feel rite now i want to find them get my money back from them and kill them from doing this to people that dont deservie this to them