Complaint Review: Ariel Sanders

On Jamuary 22, 2018 I received an email from JVZoo promoting what was suppose to be a new software making it possible to have an innovative Amazon store far exceeding all others available for that venue. I watched the full presentation twice, and I thought I had found what I had been looking for for a long time. I was so excited...

I purchased the main product and then two (2) upsale items that were suppose to enhance the basic software. My understanding was that once my payment to Ariel Sanders (Soft Engine) had cleared through Pay Pal, I would receive  access to software, or a webpage, with a control panal that would allow me to choose just about everything needed to customize my store to fit the Amazon products I wanted to promote & sell. Each sale would benefit me with a commission payment.

I knew that I would need a host for my website, an email auto-responder, Wod Press, set up Pay Pal on my store to process payments...and more I'm sure. I was excited and ready to get started. The link to each of the products was available within my JVZoo account. I needed to open each link, download the info onto my hard drive, then upload all onto my PC.

The "mother link" for each software would open to several more links. Those links opened more file links, and on and on. Until I opened links with file extensions MicroSoft did recognize and could not open.  I have worked with computers in an accounting & office setting for many years before retiring, but I had no idea what to do with links that opened to nothing but more links.

I asked for support. I expressed how much I wanted this, how long I had been looking for something that I was sure I could handle once I was trained. Ariel Sanders responsded with "send me your Word Press credentials and my staff will build your store for you." However, I really wanted to put it together myself AFTER I understood how to use the software. But the big issue was Word Pess...I didn't have credentials. I replied with that info & he never acknowledged my message. Just kept repeating the same thing... "send me your Word Press credentials and my staff will build your store for you." I searched on the Internet trying to find how to get WP with credentials. 

I almost begged for support...I heard nothing back. When my 30 days were counting down, I finally sent a message telling Mr Sanders that I was going to exercise his guarantee for 100% of my money back if I had any issues. That brings us here...he refused. DO NOT buy products from Soft Engine or Ariel Sanders. 

 I have been going back and forth with Pay Pal through email messages and phone calls. I have sent proof of the guarantee, copies of his emails, screen shots of JVZoo where it says Sanders refunded my money, screen shots of my receipts showing that I was well within my 30 days asking for a refund.

So the final decision is up to Pay Pal. I can not imagine that they will find in Sanders' favor with everything that I have sent them. I will be back with the outcome...wish me luck.