1: May 12, 2009. I placed an order on their website and paid nearly $200 by PayPal.
2: July 21, 2009. After many emails the order finally arrived, but only after I changed colours. . The 8 x 8 Roof was too large and baggy and the matching 8 x 8 Netting was too tight and about a foot too short for the walls. the material was not the best of quality.
3: July 21, 2009. I requested a return the same day I received it and was given permission to ship it back for a refund, an RMA number was assigned.
4: July 21, 2009. I returned the items at my expense the same day via Canada Post with the tracking number *****5872.
5: July 24, 2009. According to the Canada post website, the RMA with the tracking number *****5872 was successfully delivered on the Friday of the same week at 10:36 am.
6: August 18, 2009. After several emails the company finally acknowledged receipt of the returned goods and contacted me stating that the refund was processing via PayPal.
7: September 20, 2009. It has been over a month since they informed me that they were processing my refund. They ignore my attempts to contaact them.
Now I am out the goods and the money...these guys are crooks!
3 Updates & Rebuttals
Chris Fry
Long Sault,Ontario,
Canada
MosquitoBuster.com is not MosquitoControl.ca / ARIS .. I was wrong and I am sorry!
#4Author of original report
Sat, October 10, 2009
I wish to apologize to MosquitoBuster.com for any grief I may have caused them. I had a long conversation today with a very sympathetic and honest representative from their company today regarding my reasons for suspecting them to be one and the same as MosquitoControl. ca / ARIS and am convinced that I was entirely mistaken. The very helpful young lady even had several suggestions on how to try and secure my refund. Please forgive me for my comments and good luck in the future. On the other hand, may the people responsible for all these ripoffs at MosquitoCotrol.ca be rewarded with the same happening to them ten fold throughout their miserable life.
Chris F
(((Redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.Mosquito Buster
Ontario,Canada
Mosquito Buster.com is not Mosquito Control or Aris Mosquito Control
#4General Comment
Sat, October 10, 2009
It is unfortunate the number of complaints against Mosquito Control or Aris, but as a number of customers have discovered by attending the Home Show, the 2 companies are extremely different.
Mosquito Buster has contacted the Better Business Bureau and Consumers Affairs Canada, and CAC have informed them that if you were a customer who have not received a refund or your product, you are to contact them directly and they will take it from there.
Mosquito Buster is proud of the service that they have already provided to many customers and can assure you (1) the owners do not believe in taking money before a product is shipped (2) the owners pride themselves on high professional, ethical and moral standards, and hold their employees to the same.
If you are in doubt, please call Mosquito Buster, speak to someone there or contact Consumer Affairs Canada or your local government or check their legal registered status and you will see that these 2 companies have nothing in common except for their product.
Thank you and we do hope that you recover your funds and can put your nightmare behind you! If you have any concerns, please feel free to contact Mosquito Buster directly and if you have to speak with the owner, please ask for one of the 2 owners and you will have the opportunity to do so.
Mosquito Buster - 1-305-280-5225
www.mosquitobuster.com
info@mosquitobuster.com
Chris Fry
Long Sault,Ontario,
Canada
New internet company emerges..... "MOSQUITOBUSTER.COM" ....BE CAREFUL WHEN YOU PURCHASE FROM THEM
#4Author of original report
Fri, October 09, 2009
I have no way of proving it my suspicions except that I received an email (how did the new company get my email?) for a newly launched company out of the Toronto area called Mosquito Buster, an exclusively internet company. They sell the same products using the same pictures as Mosquito Control / Aris , and use the same credit cards and PayPal for payment, but no physical street address or local phone numbers or contact info other than email are given. I suspect Mosquito Control has just changed their name and moved on with their scam.....be very cautious when buying from this new company!