Arise Also Willow CSN Do your research and know EXACTLY what you are getting into not everything can be taken at face value. Miramar Florida
Well I originally thought this would be the perfect opportunity to make some extra money and maybe even set up a business in which friends and family could join under my Virtual Services Corporation thereby saving them the initial fees I had to pay. I worked for Arise providing customer sales and service for Apple so bear in mind my comments apply to this type of servicing on this particular company I did not take any other courses and service any other customer and never wanted to try with another based on that experience.
I read the reports that were available and I still decided to go ahead with getting set up, hence my title Leap Of Faith. PLEASE PLEASE PLEASE be sure to do your research you will be able to sign up for opportunities but they may not be cut out to be what they seem. For one you will only be paid for actual time you are talking to a customer and time you are in AVAILABLE status to service any phone calls. The time you take to read the numerous procedure for which you will not receive hands on training or intructor coaching for including the time you take to figure out how to log the call and the call logging will be UNPAID unless you perform these functions while you have the customer on the phone you will NOT GET PAID.
The training is a joke as you will find that once you get into service the clients application you will need to be continually coached in a chat room that you will remain in all the time your are servicing by this I mean the customer you are trying to help will be on the line waiting for you to help provide a resolution, there are anywhere from 15-20 people in this coaching mode so do not expect to have your question answered immediately and be sure to pay attention becuase it will get overlooked all the while you have the customer online waiting. I hate to think of the number of places I have called that have kept me on hold forever becuase this is what is actually happening, also keep in mind if the customer wants a manager that will involve another consult that can possibly take up to a 1/2 hour all while the customer is waiting on the phone. The system established is riddled with connection issues and problems which in all fairness would probably not occur if better training and set up were provided by Arise.
There are so many meetings and updates that need to be attended for you to keep up with the products you are servicing which are UNPAID, that if you do the math you may want to reconsider. Also you will need to spend much time reading and going over procedures just to get basically familiar with how to adequately handle and service the customers needs all of which the training courses do not even touch the tip of.
The training is equivalent to getting a drivers manual and the rules of the road, being driven around the parking lot while you are in the passengers seat and then given a set of keys and having your instructor put you on the highway while giving you his phone number to call him if you have any problems.
I made several friends during the time I serviced and they all felt the same, but did not address their issues, because in these economic times they like me felt some job and some money is better than none.
I felt so much stress and frustration at the lack of training and they way customer service was being handled that I ended up going to the clinic for stress related issues brought on by the whole ordeal.
I finally got a job with a call center that PAID for the training provided, and had support available for me at all times, gave me both medical and dental benefits and PAID me for all the time I was available to service their customers.
Good Luck in making your dreams come true through Arise, I hope that unlike me your leap of faith pays off.
Sincerly Dina
Leap of faith Seffner, Florida
U.S.A.
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4 Updates & Rebuttals
Mieke
USA,Georgia,
U.S.A.
Penny for your thoughts.. Can I get a refund?
#5
Fri, August 14, 2009
So Leap your complaint is that some individuals are not able to certify and others have been put on notice because they are not meeting metrics? For the life of me, I can not see how this is Arises fault. You (the ACP) select the certification class. You (the ACP) are responsible for passing said certification. Once certified, you (the ACP) are required to adhere to the minimum criteria in the opportunity announcement. Why would is be such a shock to be advised of areas you need to improve upon if you are not meeting? I really do not understand. I come from a corporate call center background and I can tell you that if you think life is any better in a brick and mortar call center, you are sorely mistaken. I have actually found Arise to be much more accommodating than my previous IRL job.
There seems to be so many on here complaining about situations they had the majority of control over. So I wonder how many of you have actually presented your complaints / concerns to Arise before coming here to anonymously insult them? Why do you stay if you are so unhappy?
Am I Pro Arise? YES. Are there areas for improvement? ABSOLUTELY. Am I an employee? NO. I am an agent who understands that in real life, I am the only one who has control over my actions and every situation is what I make it. While I am sure that many will continue to claim those on the board who are happy could not possibly be ACPs... makes me laugh! Arise has allowed me to stay home with my kids while earning extra money. I have also tried the other W@H companies- have you? There is no comparison.
For the record- the client is the one who advises Arise when to schedule a new class. Arise does not arbitrarily decide to schedule classes to get rich. Do you really think that even $100 per person in a class of 20 that runs three weeks will break the bank? Think about it- this is $2k for the class they have to pay the trainer and pay for the time used in the virtual classrooms (three weeks in the example). They charge to help offset the cost of the class... they are not getting rich.
Leap of faith
Seffner,Florida,
U.S.A.
Arise Do Your Home Work
#5Author of original report
Fri, June 26, 2009
It seems to me Arise has people hired to read these reports to have them put in a standard rebuttal reflecting the same idea. If you had this problem or that problem then Arise is not for you. Well when the problems experienced are as a direct result of their lack of training, there is nothing you can say to legitimize this practice. When training is NON EXISTENT in the content and application of how to navigate and address the basic customer issues that are to be handled, that is on the company not the individuals who place their hard earned money and trust in it. It is their responsibility to provided adequate tools and resources. From the class I was in that "made" it and actually serviced the customer there are half of the individuals left and the ones that are still servicing several have been placed on "needs improvement" status do you wonder why? Oh by the way a class is already scheduled to begin do you ever wonder why classes are continually started on such a regular basis? I did.
Ripped Off In Florida
Lake Placid,Florida,
U.S.A.
I guess people will put up with anything!
#5UPDATE Employee
Wed, June 24, 2009
I am so saddened by anyone who would defend the business practices that Arise tries to pull. Furthermore I cannot believe that this company has not been shut down yet. To defend a company that fires at will JUST to be able to collect MORE money to "train" a new crop of unsuspecting people is incredible! Those of you who defend this practice should be ashamed of yourselves. I for one will be filing a complaint with the Better Business Bureau ASAP. Arise will be the victim of a law-suit very soon and there will be plenty of people who will come together to testify against them. I will be contacting an attorney to try to form a class action suit.
Ruthie
Gilbert,Arizona,
U.S.A.
Arise is a WONDERFUL opportunity
#5Consumer Comment
Wed, June 24, 2009
The point that so many seem to either ignore or be oblivious to is that Arise is a business opportunity, not a direct employer. Essentially, you are self employed. If you are an individual that needs constant hand holding on the job, then Arise is not for you. Arise is a business opportunity for professionals who want the freedom to work when they choose for whom they choose.
I am not sure why it is such a shock for people to see that you are expected to know your job (meetings & trainings, etc) before you are allowed to interact with a customer. Would you want to call someone for help' who did not know what they were doing? If putting a customer on a perma hold is the norm for you, then you do not know your job and are in need of the additional trainings you are complaining about.
I have been an agent for YEARS and love the opportunity Arise has afforded me. I have had issues with the company, however, I properly direct them to get resolution.
Should Arise not be a good fit for you, I wish you the best of luck in finding something that is. However, just because they are not right for you does not mean they are a bad or fraudulent company. It just means they were not for you.