Aristocrat Products Solara Patio Cover fails to stop rain when closed, Poor workmanship in assembling very expensive cover Dayton, Ohio
I bought a very expensive ($16,000) Solara Patio Cover from Aristocrat Products. The cover has leaked since I had it installed. The function and purpose of a patio cover is to keep water off whatever is below it.
Calling the company who installed it has proved unsatisfactory since they fail to return my calls. I have gone to their store twice and called five times. After two calls and a visit, they sent someone who came to "adjust" the motors to "tighten" them. It did nothing to improve the problem. A second man came after my second visit to their store and just stood there and looked at it and said he had no idea on how to deal with the problem.
Each time I call, I get the runaround and no satisfaction. They refuse to make any adjustment, alignment or replacement.
Today's call (10-11-12) resulted in further frustration and being told that most companies will warranty for 30 or 90 days and they won't make any further adjustment, that I am "out of luck." This is a capital improvement to the house and should have more warranty time. Furthermore, the management and owners should take more interest in their customers who can pass on good words on their company and return for repeat business.
Aristocrat is only interested in throwing it up in any manner, collecting the money, and ignoring the customer's need for a decent install. I am through with Aristocrat and they have not earned my good will for doing a crappy job and ignoring my pleas for a fix on the patio cover.