Complaint Review:
Arizona Auto's Direct
On 10/6/10 I purchased an 08 Infiniti G35 from Brian Pashia with Arizona Auto's Direct. Upon delivery, the vehicle appeared fine. After inspecting under the hood I found it odd the battery cover was laying carelessly on top of the motor instead of being secured on top of the battery; this caused concern. I took the vehicle to a certified Infiniti mechanic. Upon closer inspection it was discovered that the fuel tank had been punctured causing a fuel leak. The damage totaled $1,250.In addition to this major safety hazard, there was no coolant in the reservoir; a nearly dead battery (reading said FAILS TO MEET INDUSTRY STANDARDS); filthy air filters; a loose e-brake cable; wiper inserts needing replacement. The most urgent repair was the fuel tank. All of these things are usually discovered during pre-sale inspection.
The mechanic stated the damage most likely came from an improper lift of the vehicle. Whomever lifted the vehicle failed to place the jacks in the right area resulting in a punctured fuel tank. There were also 3 other marks under the vehicle that did not penetrate.
After contacting the sales rep (Brian Pashia) all blame was placed upon the trucking company and I was told the dealership would not accept responsibility for the damage.I was also told that the dealership performs a rigorous pre-sale inspection and that it was damaged in transit.I was given the same explanation from the sales manager Ken Dryden.I told Ken that it appeared no pre-sale inspection was performed. I also asked how he could he be so certain the punctured fuel tank wasn't overlooked by the dealership before delivery since so many other parts were overlooked? He quickly dismissed my implication and re-directed blame to the trucking company. He did however offer to send me a new battery along with $5 for coolant.
The trucking company claimed that in all their years of business, not once has a fuel tank EVER been punctured during transit. With so many used car dealerships nationwide why do business with one who operates in this fashion and has little to no regard for the safety of their customers? I personally would strongly advise against doing ANY business with Arizona Auto's Direct.
1 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Next time..
#2Consumer Comment
Fri, November 12, 2010
..have a vehicle inspected BEFORE you pay for it. The inspection needs to be done by a third party (or yourself if qualified)..you can not trust the person or dealer you are buying the car from since they may just want to dump a car that needs all that work..they can promise or "tell" you anything but if it is sold "as-is" and nothing is guaranteed in writing, you are screwed. Not saying this dealership did not try to rip you off...but what dealer doesn't? It is up to the BUYER to know what they are getting before they pay.
Only a pro buyer/seller is qualified to buy a vehicle this way. For a consumer looking for a deal on a daily driver this is the worst way ever to buy a car. Shop locally if you can not have a vehicle inspected that requires shipping. If you had this vehicle inspected before you paid then you would know if the tank damage was pre-existing or done by the shipping company. Of course neither one wants to take responsibility, so now you are stuck. Do you really think the shipping company would admit to you if they had ever damaged tanks or anything else on a vehicle in the past? Would that be in their best interests?
A qualified mechanic doing a proper inspection would have checked the battery condition,wipers, e-brake, fluids and filters..all the things that you are complaining was not done or had problems. At least they sent you a battery and 5 bucks for coolant, you got lucky there.