Complaint Review: Arkansas Pioneer Chiropractic Clinic

7/1/2015

Arkansas Pioneer Chiropractic Clinic is not a business with integrity.  I visited this business due to a car injury.  The first thing they inquired about was the amount my insurance was going to cover.  This was my first time experiencing this so I told them.  I noticed that every time that I visited there was some other type of treatment that I needed and more visits were added.

 I was told that I need a neck brace and nothing was wrong with my neck by Dr. Viernow said that I had whiplash and my accident was not a rear end accident.  I refused several times and he kept insisting and I had to blatantly say "NO".  I was told that I needed a stem machine to take home and I said I didn't need it.  He kept persisting and I took it home and didn't use it and called them to say I was returning it and that they would take it of my bill.  They also said I need a heat pack, which I didn't think was necessary.

 Every visit Dr. Viernow would tell me that I was in pain but didn't know it or make up some type of symptom I didn't have.  The last straw was when the office clerk came to me with a card from an attorney whom she said they work with all the time and told me to call him so he could get me more money because I "needed" an MRI.  I said a MRI for what after about 10 visits?  I told her no and that I didn't come here for all of that, attorneys and MRIs.  That was my last visit.  I asked that the bills be forwarded to my insurance company.  And unsurprisingly the bill totaled my entire PIP less $1.00.

 By this being my first time visiting a Chiropractor I was unaware of the average cost.  After they received payment I was told by the claim adjuster that the average cost per visit  should be around $130 dollars and theirs was over $200.  This business lacks honesty, trust and professionalism.  Not to mention the antiquated facility and treatment equipment.