Complaint Review: Armadillo Publishing Ltd.

It all started with this craigslist post


Customer Service RepDate

As a Customer Service Rep. for this client, you will be responsible for taking a high-volume of inbound calls from customers wishing to make reservations. You will be expected to provide exceptional verbal customer service while upselling reservation packages. This position will also require data entry into customer accounts.

Hours/Schedule:

Work schedule hours vary between 8:00am - 9:00pm with an average of 4 hours per day
Combination of weekdays and weekends

Minimum Job Qualifications:

At least 1 recent years of customer service experience
Previous call center experience
Exceptional written and verbal communication skills
Ability to commit to a part-time position during the hours listed above
Positive and outgoing attitude and personality 

Compensation: $13-$15/hrThis is a part-time job.

THEN I GOT AN EMAIL TELLING ME TO BE ONLINE FOR A INTERVIEW FOR THE JOB THROUGH INSTANT MESSAGING.

Armadillo Publishing Ltd.

2707 East Valley Boulevard,

Suite 302West Covina,

CA

www.armadillopublishing.com

 

Job ID 21388706-10

Company Name:Armadillo Publishing Ltd

Job Category: Customer Service/Administrative Assistant

Location:Online

Office: Online.

Position Type: Full-Time/ Part Time.

Experience: 0-1 Years Experience

Salary: 20$ per Hr.

 

POSITION SUMMARY:

Handle inbound phone inquiries, covering a full range of
customer

services in a prompt and professional manner, obtaining
all

information for resolution of transactions.

MAJOR DUTIES:

Answer customer questions regarding billing, service
problems,

products and features.

Correct errors and discrepancies on customer billings
as necessary.

Target customer interests with a variety of product and
service offerings.

Prepare work orders for maintenance requests after
determining if

field visits are required, and ensure appropriate
follow-up procedures

are met.

Perform billing and posting of customer accounts.
Resolve delinquent

account balances

Sell a variety of products and services to our
customers through

effective consultation on every interaction.

Obtain assistance from Coordinator or Supervisor for
complex inquiries.

Perform other related duties as required.

Required Skills:

QUALIFICATIONS:

High school diploma or the recognized equivalent in
work experience

and self-study.

Previous customer service/sales experience.

Personal computer knowledge necessary

Excellent written, oral, interpersonal communication
and problem

solving skills.

You have been considered and selected for the above job
position.An

Interview  has been
scheduled for you.The Interview would be conducted

online through YAHOO INSTANT MESSAGING.You are advised to
download a

yahoo messenger and add 
Jasmine Hopkins(H.R Manager).This is her

yahoo id,  jasminehopkins24@yahoo.com

Make sure you add her to your messenger and you are
online for the Interview.

          This is
an online job so all your assignments would be

forwarded to you and submitted back by either fax,
regular mail,

email, phone or IM

(instant messaging).

All activities and corresponding time are to be recorded
in excel

spreadsheet. Thats 
how we access your work and process your pay.

               
Recruitment Office.


So i got on and at first it seemed legit we did some interviewing questions and after I answered them she said OK give me 15 minutes to see if you are fit for the position. After she came back she offered me a position as a CSR. It got really fishy when she explained about sending a check to cash and send funds else where. I figured it was a scam but I kept with it just to make sure. I asked her about a company number she declined. I asked her about where the company is she declined to answer stating that the position is strictly online. LIES. So when I asked her about what company the check would be written from she said some random bank in NY. 

 So through my IM this Jasmine Hopkins woman was harassing me about the check that they were sending me. I finally got it and I saw that it was fake. And the address had all kinds of wierd characters like $%^*. After I realized everything I contacted this Jasmine Hopkins and let her know I was reporting her.
   
I just really hope no one else gets caught in this SCAM.
 
 Clues to help you know its a scam.
 

1.  Companies that dont have a number
   
   
   
2. Or address
   
   
   
3. Companies that don't have legit website
   
   
   
4. Work from home jobs
   
   
   
5. Offers saying information about cashing a check and sending funds