Armando Montelongo Worldwide Inc., montelongo.com, armandomontelongo.com TOOK MY MONEY, never sent book; given run-around by supposed tech-support, Merlin Torrance California
I ordered the book, Flip & Grow Rich, on 7/5/08 for $24.95 + $4.95 S/H. After a couple weeks I had not received the book, so I tried repeating the steps to see if I had made a mistake when purchasing it. Much to my dismay, I was charged a SECOND time for the book on 7/17, automatically! The site had kept track of my debit card/billing information and charged me the full price again.
I never received a receipt or a shipping confirmation via e-mail either time. I first contacted tech support, Merlin, on 7/17, only to be told my message was being forwarded on to the "concerned department" for investigation. I have had a total of 13 email communications with either Merlin, or Jordan (affiliate manager) and it is now August 17 and I have not received the first book, or received a refund for the second book, that I did not want in the first place.
I believe this is a scam site, that takes your money and never sends the product. If this is in any way tied to Armando Montelongo, this is giving him a bad name. Whoever Merlin is, passes the buck to another department and nothing gets done. I even tried to get the phsyical address for the company and Merlin replied once again that he was forwarding it to the concerned department for investigation! My husband tried calling the number that another post had listed (800) 731-6072, and it didn't even ring, it just hung up on him.
Merlin also includes a link to www.montelongo.com, which appear to be under construction, but I doubt it even exists. I ordered the book from www.armandomontelongo.com, so why give me a different web address?
I urge anyone interested in obtaining products from these sites: DO NOT give them your credit/debit/billing information. I have filed a complaint with the BBB and eagerly waiting to see what the outcome will be. I will keep you posted.
Erin
Freeland, Michigan
U.S.A.
3 Updates & Rebuttals
suri fein''fisher
monsey,New York,
United States of America
nausea
#4Consumer Comment
Mon, December 20, 2010
i just read some of the stories by consumers who like myself feel scammed by armando montelongo and feel sick to my stomach especially after going on facebook and seeing himself posted with his wife the tow con artist
i suggest that anyone who has complaine don this site continue and file with the better business bureau i have even written oprah asking for her help
i finally got through to customer service after so many weeks of trying and was treated horribly and they refused to refund my monies
i like the standard quote that they post on this site they are always here to help...yes to help themselves to keeping other peoples monies as they continue a terrible sham!!!
Morgan
Texas,USA
We are dedicated to your success
#4UPDATE Employee
Fri, October 15, 2010
Armando Montelongo firmly stands by the quality and value of the goods and services offered, and genuinely wants his students to succeed. We are concerned about the reported circumstances and remain open and available to address these and any other concerns that you and other students may have. We are here for YOU and our ultimate goal is to see you succeed. Please let us know if there is any way we can assist you.
Rad Romeo
Portland,Maine,
U.S.A.
Not sure who you dealt with....
#4Consumer Comment
Mon, August 18, 2008
I purchased my book through www.flipandgrowrich.com the OFFICIAL site for Armando's Book. I had not issues whatsoever. I received the book in no time and have called the company a couple of times with questions and they have been very helpful. As always, make sure who you are dealing with when purchasing a product is from the actual person. Scam artists and wannabees can look very convincing.