Complaint Review: Arpin Van Lines

I contracted Arpin Van Lines to do my coast to coast household move from Hartford, CT to San Jose, CA. 

My household was packed up on June 6 and picked up on June 7.  I was told verbally and in writing that my household would arrive no later than two weeks - June 21/June 22.  

It is June 21 today and my shipment has not yet arrived.  In talking to Arpin Van Lines a few days ago, they noted that they can't find a driver and that my household is still sitting in a warehouse in CT.  Furthermore, I've been told that there is nothing more they can do at this time (as they can't find a driver).  To quote an email response "it appears that they currently have assigned to load 6/28".  Howver, Arpin Van Lines further noted that they can't guarantee a pick-up date for my household from the warehouse or when my household will be delivered.  I tried to escalate the delay and inability to find a driver, but was told there is no one to escalate to.  I reached out to the President Dave Arpin of Arpin Van Lines as well as several Arpin Van Lines VPs over LinkedIn without a response.

I was told that Arpin Van Lines would cover up to $150 a day for hotel and food combined.  You can't find a decent hotel in Silicon Valley for under $100.  My husband asked that they reduce the shipping costs or deduct the $150 from the shipping costs.  They can't do so.  To quote they are "unable to approve supermarket shopping, or pro-rated rents or mortgages." We can't stay in a hotel because it's too expensive.  We've been paying for an apartment since the beginning of June, but can't live in it. 

I caution anyone doing business with Arpin Van Lines.  The fact that no one claims accountability and the customer is told "there's nothing we can do" is simply unacceptable.