Complaint Review: Arrow Exterminators

CROOKS FOR EVERYONE TO KNOW. I called Arrow to do a termite inspection on one of our homes we have for sale listed with a real estate firm in the Lake Norman area. They apparently didn't review there past records because we used them for the same home back in July/2016, then they stated we didn't have any termites the home had recently been treated. The representative stated there was a few dirt buggers but was old and empty and not present of any termites. He pointed all three dirt buggers at that time which was on the concrete block. I have a copy of the report by the way. When I originally called and spoke to the office personal for the recent inspection, I asked her if I need to have payment or if the fee can go on the closing hud statement then after closing a check can be issued since the home is under contract, she said that would be fine, i asked her two more times to make sure, well when the service technician tried to tell me I had active termites and he can see them, I asked him to show me, so we go into the basement, the same dirt bugger that the last representative showed me back in July/2016 is the one he claimed was currently active that didn't have active termites. I asked him to show me the termites, he couldn't, but instead, he rub his hand over the quarter of inch dirt bugger and it crumbled and then said that's a sign of presents. At that point, I told him it's the same one that's been there from the last inspection and it never changed. At that point, I revealed that we had your company your company inspect this same home last year, he then called the office asking them to email him the report, he gets the report and see that was one of the dirt buggers reported not active, caught him in a big lie! This guy was trying to get me but was unaware I been selling homes for quite awhile.

BEWARE USING THIS COMPANY FOR INSPECTIONS. ALL THEY ARE TRYING TO DO IS SELL YOU SOMETHING YOU MAY NOT NEED! I will be reporting them to BBB and the Attorney Generals Office. By the way, after he was busted, he called the office back and ask the lady in the office do he suppose to collect payment, as he was on the phone I tried to tell him what the lady in the office said, she must of heard my voice clearly because he answered her saying, I have you on my ear piece, so she must of thought she was on speaker and didn't want me to hear her saying she didn't tell me the bill can be paid off he hud statement of the closing, I have her on a  recorded call. I mentioned to him I have the recorded call give me your email address I will send you a copy, he didn't respond with an answer but in stead said I'm out of here. I will provide this information to both agencies so when they respond back lying to my complaint they will be busted again and both agencies will know. CROOKS is what they are. BEWARE!