ARS Rescue Rooter overcharging for warranty labor Dallas, TX Nationwide
Never use these guys for plumbing or ac/heater work. They overcharge, arrive hours late and require mulitple visits to get it right. I bought an ac two years ago, they had to come back 5 times to fix issues, one which dumped water thru my ceiling that I had to fix. Then I called them for warrant work for the hot water heater they sold me when I bought the ac and charged $350 for a 10 minute fix.
DON"T USE THESE GUYS!!!!!
2 Updates & Rebuttals
Larry
Plano,Texas,
problem resolved to my satisfaction
#3Author of original report
Thu, October 30, 2014
Corporate with ARS/Rescue Rooter contacted me and asked what problems I had. They also asked what they could do to make everything right. They sent out people to fix all of my issues to my satisfaction, all three, and credited me back an agreed upon credit. Everything has been resolved to my complete satisfaction. I am truly impressed with the amount of effort they went thru to take care of my complaints.
Ars/rescue rooter customer care team
Memphis,Tennessee,
ARS/Rescue Rooter Customer Relations
#3UPDATE Employee
Thu, October 09, 2014
Larry, thank you for sharing your experience. ARS/Rescue Rooter strives to provide each customer with an exceptional service experience. We understand your situation and would appreciate the opportunity to speak with you about your experience. Please call Corporate Customer Relations at 866-803-0879.