Art Gamblin Motors ripoff gave my wife back her car to drive with a bent frame Enumclaw Washington
My wife was involved in a auto accident and the car was towed to the nearest dealer, Art Gamblin Motors. This process was a nightmare and my wife was given her suburban back and it did not drive well at all. It was all over the road and not very safe to drive.
We brought it back and were told by the service dept. that becuase we put 20" rims and low pros on our vehicle. They tried to give it back to my wife to drive again, there was no change and it was still unsafe to drive.
I talked to several people about it, including Les chwab who put the wheels and tires on. They seemed to think thatthe frame was still bent. I relayed this information to the service dept. mgr. Dave Richardson and was told that they were possitive that they fixed the frame. We even talked to the general mgr. Rick Josie about our suburban. They tried to have the truck aligned several times and gave it back to us.
The insurance company let me take it to Bonney Lake Collision to be looked at. The problem? bent frame. Gamblin Motors had our truck for over nine weeks and treated us like we were the problem and at no time apologized for giving my wife an unsafe truck to drive.
Please never do buisness with Art Gamblin Motors of Enumclaw WA ever, they just do not care.
Sgt
Enumclaw, Washington
U.S.A.
5 Updates & Rebuttals
Gamblin Motors
Enumclaw,Washington,
U.S.A.
Art Gamblin Motors
#6REBUTTAL Owner of company
Tue, September 09, 2008
The collision to this Suburban caused suspension damage, but not frame damage. The frame was within Chevrolet's specifications by 3 mm. We were paid by the insurance company to repair the vehicle to the factory specifications, which we did. However, the customer had 20' aftermarket wheels and tires that caused a vibration problem. Because of the oversized tires and wheels the alignment was out of specification and to get a proper adjustment the factory frame specifications had to be altered. When we installed an original set of tires and wheels, the vehicle drove perfectly, to which the customer agreed. The insurance company did let the customer take his Suburban to another body shop which found the frame off 2 mm. Factory tolerances are plus or minus 5 mm., so they were well within specification.
While the customer insists that we didn't apologize that was not the case. Both the Body Shop Manager, Darrold Elhard and the Service Manager, David Fredrickson worked very hard on the owners complaint and tried to accommodate him within insurance company guidelines.
Our Body Shop manager has been with us 36 years in that capacity. We are direct repair facilities for numerous insurance companies. They trust our workmanship so much that they let us write the customer's estimates without sending out an adjuster. We also use state of the art equipment including two frame machines and down draft paint booths.
While the customer was not happy with his repairs, in no way was he ripped off.
Gamblin Motors
Enumclaw,Washington,
U.S.A.
Art Gamblin Motors
#6REBUTTAL Owner of company
Tue, September 09, 2008
The collision to this Suburban caused suspension damage, but not frame damage. The frame was within Chevrolet's specifications by 3 mm. We were paid by the insurance company to repair the vehicle to the factory specifications, which we did. However, the customer had 20' aftermarket wheels and tires that caused a vibration problem. Because of the oversized tires and wheels the alignment was out of specification and to get a proper adjustment the factory frame specifications had to be altered. When we installed an original set of tires and wheels, the vehicle drove perfectly, to which the customer agreed. The insurance company did let the customer take his Suburban to another body shop which found the frame off 2 mm. Factory tolerances are plus or minus 5 mm., so they were well within specification.
While the customer insists that we didn't apologize that was not the case. Both the Body Shop Manager, Darrold Elhard and the Service Manager, David Fredrickson worked very hard on the owners complaint and tried to accommodate him within insurance company guidelines.
Our Body Shop manager has been with us 36 years in that capacity. We are direct repair facilities for numerous insurance companies. They trust our workmanship so much that they let us write the customer's estimates without sending out an adjuster. We also use state of the art equipment including two frame machines and down draft paint booths.
While the customer was not happy with his repairs, in no way was he ripped off.
Gamblin Motors
Enumclaw,Washington,
U.S.A.
Art Gamblin Motors
#6REBUTTAL Owner of company
Tue, September 09, 2008
The collision to this Suburban caused suspension damage, but not frame damage. The frame was within Chevrolet's specifications by 3 mm. We were paid by the insurance company to repair the vehicle to the factory specifications, which we did. However, the customer had 20' aftermarket wheels and tires that caused a vibration problem. Because of the oversized tires and wheels the alignment was out of specification and to get a proper adjustment the factory frame specifications had to be altered. When we installed an original set of tires and wheels, the vehicle drove perfectly, to which the customer agreed. The insurance company did let the customer take his Suburban to another body shop which found the frame off 2 mm. Factory tolerances are plus or minus 5 mm., so they were well within specification.
While the customer insists that we didn't apologize that was not the case. Both the Body Shop Manager, Darrold Elhard and the Service Manager, David Fredrickson worked very hard on the owners complaint and tried to accommodate him within insurance company guidelines.
Our Body Shop manager has been with us 36 years in that capacity. We are direct repair facilities for numerous insurance companies. They trust our workmanship so much that they let us write the customer's estimates without sending out an adjuster. We also use state of the art equipment including two frame machines and down draft paint booths.
While the customer was not happy with his repairs, in no way was he ripped off.
Gamblin Motors
Enumclaw,Washington,
U.S.A.
Art Gamblin Motors
#6REBUTTAL Owner of company
Tue, September 09, 2008
The collision to this Suburban caused suspension damage, but not frame damage. The frame was within Chevrolet's specifications by 3 mm. We were paid by the insurance company to repair the vehicle to the factory specifications, which we did. However, the customer had 20' aftermarket wheels and tires that caused a vibration problem. Because of the oversized tires and wheels the alignment was out of specification and to get a proper adjustment the factory frame specifications had to be altered. When we installed an original set of tires and wheels, the vehicle drove perfectly, to which the customer agreed. The insurance company did let the customer take his Suburban to another body shop which found the frame off 2 mm. Factory tolerances are plus or minus 5 mm., so they were well within specification.
While the customer insists that we didn't apologize that was not the case. Both the Body Shop Manager, Darrold Elhard and the Service Manager, David Fredrickson worked very hard on the owners complaint and tried to accommodate him within insurance company guidelines.
Our Body Shop manager has been with us 36 years in that capacity. We are direct repair facilities for numerous insurance companies. They trust our workmanship so much that they let us write the customer's estimates without sending out an adjuster. We also use state of the art equipment including two frame machines and down draft paint booths.
While the customer was not happy with his repairs, in no way was he ripped off.
Sgt
Enumclaw,Washington,
U.S.A.
The Service Dept Mgrs name at Gamblin Motors is NOT Dave Richardson.
#6Author of original report
Thu, April 22, 2004
His Name is Dave Fredrickson, sorry for the mistake. You would think I would remember the name of someone who thought that my wife and I needed "to be fixed". Never, ever do buisness with him or Rick josie... it is my personal opinion that they could care less about you or your car.