Complaint Review: Arts Heaven

Arts Heaven promises "carefully recreated detail-by-detail, color-by-color to near perfection in order to preserve the sentiment and splendor of the original. We only sell top-notch quality oil painting reproduction to our customers. Satisfaction Guaranteed."

Arts Heaven advertises a moneyback guarantee minus the cost of shipping for painting reproductions that are returned.

We ordered and recieved the painting. It was an incomplete painting with areas painted over and was not a reproduction of the original. We notified Arts Heaven via phone and email and they reconfirmed via email their money back gurantee if the product was returned. We returned the product unchanged and as delivered in the original shipping material via UPS. UPS notified us it was delivered and signed for on Feb. 11. Arts Heaven does not return email or phone calls and has not returned the money.

In fact Arts Heaven produced an incomplete and poor quality reproduction with the false guaranteee of moneyback if the painting is unacceptable. We have purchased other reproductions from other companies which have produced quality reproductions. In any event wether the product is good or not the money back guarantee is fraudulant.

David
Ellicott City, Maryland
U.S.A.