AS Alarm Services Cen Com Frank L Hawk made false statements to threaten me KIRKLAND Washington
I disputed the charges. I received an invoice from Frank L Hawk who represented the company to collect the payment. And he claimed that he is from Cen Com Legal Dept.. I told him that I didn't receive the company's invoice and refund authorization form because Tom Reed - VP of Sales told me that the company sent those emails to itcheung_98@yahoo.com which is not my email address. However, I still didn't receive my previous invoice and refund authorization form after I called the company to make the correction of my email address.
Frank L Hawk made a false statement. That's what he wrote - I have a complete audit trail of all emails sent to you on all matters, invoices and security deposits as well as refund authorization forms which I am happy to provide you at your request.
However, when I asked him to send those emails and refund authorization forms to me, Tom Reed replied - Frank Hawk was confused about the email issue and will no longer be involved in this situation.
But the company charged me $250 more for the collection fee.
2 Updates & Rebuttals
AS Alarm Services Has No Credibility
#3Author of original report
Tue, August 23, 2016
On 7/21, Tom Reed, the VP of Sales, sent me a propsoal for resolving the false settlement issues. But when I replied his email, he refused to negotiate the issue.
I want the person - National Customer Service Manager to read the following email to see who really mentally ill.
“On Thursday, July 21, 2016 7:28 AM, Tom Reed <tom.reed@cencominc.com> wrote:
The invoices are moot. Here are the facts:
1. We provided service and received signals
2. You disputed the charges for these provided services with your credit card company
3. We have the right to enforce our agreement and get payment for the services that we provided
We would like to see if there is a negotiated settlement to resolve this situation.
Your current open invoice is $492.75.
Here is our offer:
Payment for service provided - $52.85
Payment for chargeback fees - $150
Total payment $202.85
Please let me know your response.
Thanks,
Tom”
And I am glad to see that BBB.org "
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
"
Because AS Alarm Services is not able to response my questions.
1. If Tom Reed didn't want to negotiate with me, why he sent the proposal to me?
2. Why AS Alarm Services can't prove to me that they had already sent the invoice and refund form to me?
National Customer Service Manager
Kirkland,Washington,
USA
THIS MAN IS MENTALLY ILL
#3REBUTTAL Individual responds
Tue, August 16, 2016
This man is apparently mentally ill. He has filed the same complaint with EVERY agency in his county, state and our state. He has filed multiple complaints with the BBB and with multiple other agencies. Last count there were over 10 complaints filed for the same issue.
We cannot atke anything this man says seriously because there is no ability to discuss things with him. Everytime we discuss something, he files a new complaint.
We have tried to resolve this matter by 'walking away' from this matter, but he once again continues to file additional complaints. In fact, I'm certain he will file more complaints over this rebuttal.
We serve over 230,000 consumer across the U.S. and Canada with 24/7 emergency security alarm monitoring. Were the ones that are up and awake when your asleep making sure that your world is safe and secure. Taking into consideration depending on your service type, our monitored systems are electronically checked for the highest level of confidence every 90 seconds, would mean that we are 'in contact' with each of our customers over 40 time per hour, 960 time a day, 29,000 time a month and over 350,000 times a year. Considering we have over 230,000 customers, that over 80 million connections a year that we manage on behalf of our customers. With that much 'contact', we unfortunately expect to ruffle a few feathers along the way.