Complaint Review: Asap Tickets

Gerald stone Booking reference:

4MYIBI - 042234181118

Stephon Thornton 0657701972601

SHARIF BAAHIR HAMEED   0657701815965

KYLA GRACE THURSTON 0657701815967

STEPHANIE THORNTON HAMEED     0657701815969

TAMELA TOMEKO THORNTON    0657701815971

NYA FAITH THURSTON   0657701815973

Dia Fortenberry TICKET NUMBER: ETKT 065 2135733703

I made reservations in December and my group of 8 went thru ASAP because I wanted to be sure that we all traveled on the same flight internationally going to saudia Arabia. I received a message saying that I must choose another route to fly to I called my representative Darshan and he informed me that saudia canceled their flight so we could stay over in the air port a day and keep the same schedule or we would have to make other arrangements.

I told him that is staying over night in the airport is unexceptionable we could leave another airport or he could change dates I just want everyone to travel together. He said he could not find anything and referred me to call in. I told him It should not be held against me as a flight change because it is not my fault. What if we get COVID they will not want to change our flight because they will say we already change flight.

Darshan told me Please call schedule change team, only they can fix. I tried to fix short connections but Exchange team said to pay extra to fix the flight. Only Schedule change team can fix the flight at no cost but not all flights they will accept to exchange. Please call them , you have confirmation number of all the tickets.

I called and I got masters I called several days he said he would call me back but he never gave me arrangements to cover the entire group after calling him back for weeks I called and got masters. He assured me he could help. He changed my entire flight and instead of giving me arrangements due to involuntary causes he charged me for the change and charged me for insurance again for each one of the 8 passengers.

By this time I went on and paid for it because I had to get arrangements and I had invested so much in the trip. Then a week later I received a schedule change for one of the passengers Dia Fortenberry saying there is a change in schedule. At this time I was quite sure this was a money making scheme and I had been tricked.

I called in and I was informed that when the flight changes due to the airlines there is no charge to the customer nor is their insurance used only if they call in and request a change will their insurance be used or a upgrade be charged. So I accepted the change then I asked her about the previous schedule change that I had and she told me that by looking at the notes I called in and requested a change of schedule which is far from the truth.

I could have kept my original schedule and never change it. I'm requesting a refund for my schedule change fee and insurance fee or $179 per person. And I am requesting and upgrade to business flight domestic and international for all of the hours that I have spent on the phone being transferred, hung up on, pot on hold and transferred to a foreign language line.

One of the calls I stayed on the line well over 3 hours. I am very upset about the service I have been provided and I have 4 more people that want to travel with us and one going to Pakistan but I could never referr them to you all.