Complaint Review: ASC - America's Service Company

I've been sending my payments and it says on my checks that it's for principal and interest because I pay my taxes and insurance directly each year. For over a year I've been doing this and no problem until ASC got my mortgage. Still 3 months of me paying them this way and each month they would process my payments perfectly then suddenly and without warning the decided to put my payments in a suspense file and not apply it to my mortgage and started adding penalties and interest. As soon as I noticed it I called but after many calls nothing was happening.

I sent them registered letters but still nothing so I decided to pay in full my mortgage. I had recently sold my previous home so I had the money in the bank. I called and asked for the pay off amount and they said they'd mail it. Days went by and nothing so I called again and this time they said they'd fax it. Again days went by and nothing so I called again and after about 45 minutes of asking for a supervisor they finally backed down and transfered me to a supervisor that told me that she would fax it to me by end of business. She was the first person to actually do what she promised.

I got the fax and the next morning I was at my bank wiring the funds to ASC.

2 weeks later I got a reply to my registered letter telling me that since the loan was paid in full they weren't going to address my complaints. Can you believe these people ?

I'm glad I'm done with them and the next time I have a mortgage as soon as I hear that they're going to take over, I'll do whatever I can to pay it off so I never have to deal with these people again.

Carlos
Orlando, Florida
U.S.A.