Complaint Review: ASC - American Servicing Company - Wells Fargo Bank

I come from the mortgage industry, I know how it all works. I have cashed out all of my resources and have been trying to pay my mortgage. I called ASC/ Wells Fargo in order to work something out because I cannot pay the full amount any more.

No one would talk to be about Loss Midigation, modification, adjustment in payment. In fact I was told that if I sent a "partial payment" it would be refused. If you are trying to pay as much as possible, Wells Fargo doesn't want to deal with you. All or nothing. Is this even legal?

I tried to get the name and extension # of the person I was talking to creat a consistancy and was told that info would not be given to me.

All or nothing and no responsibility. Is this how Wells Fargo and their servicing company, ASC works? Is this the new "American Way"?

I need help. I don't know what to do. Who else is this happening to? Is this legal?

Ant jacq
Stanton, California
U.S.A.