AscendTech, Inc. Cleveland Computer Repair - pre-broken computer - Willoughby , Ohio
I was shipped a computer that had obviously failed final test. They charge shipping and re-stocking fees to return it.
LittleAlex
For a "new" "retail" purchase? Really?
#3Author of original report
Wed, March 16, 2011
* How did it "obviously" fail final testing before shipout? >> OK, I'll admit that missing pieces and a red sticker are not "obvious". Sorry. * Exactly what went wrong with the computer? (Be as specific as possible, please.) >> I have been unable to power it up. * Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.) >> Manufacturer states that warranty registration was already filed (by someone else). * Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard. >> For new retail merchandise? I should not be paying a nickle more until it works the 1st time.
BrianAPaone
Details, please.
#3Consumer Suggestion
Mon, March 07, 2011
* How did it "obviously" fail final testing before shipout? * Exactly what went wrong with the computer? (Be as specific as possible, please.) * Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.) * Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.
2 Updates & Rebuttals
LittleAlex
United States of AmericaFor a "new" "retail" purchase? Really?
#3Author of original report
Wed, March 16, 2011
* How did it "obviously" fail final testing before shipout?
>> OK, I'll admit that missing pieces and a red sticker are not "obvious". Sorry.
* Exactly what went wrong with the computer? (Be as specific as possible, please.)
>> I have been unable to power it up.
* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)
>> Manufacturer states that warranty registration was already filed (by someone else).
* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.
>> For new retail merchandise? I should not be paying a nickle more until it works the 1st time.
BrianAPaone
Knoxville,Tennessee,
United States of America
Details, please.
#3Consumer Suggestion
Mon, March 07, 2011
* How did it "obviously" fail final testing before shipout?
* Exactly what went wrong with the computer? (Be as specific as possible, please.)
* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)
* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.