ascentium capital merchant services, first data, US Card Solutions Blatanly lied about signing a lease which later we found out we were locked into for 48 months!
Ann Feuerstein came to our office promising far lower prices than our current provider with a new wireless machine she claimed was at no cost to us, glorified the wave it program that would add 3% to our customers bill and eliminate all fees for us. I repeatedly asked her if she was having us sign any long term contract as i was not comfortable doing so, since our business had only just opened a few months prior. She assured me time and time again theres no strings attatched if we decided we didnt like it all we would have to do is call the 1800 number and theyd give us the shipping details to send the equipment back.
This couldnt be any farther from the truth! After deciding to continue business with our prior merchant service company, I called to get the info to send back the equiptment and let them know we no longer needed their services I was told that we were in a 48 month contract and it would cost almost 5000.00 plus a ton of other cancellation fees on top of that, then i reached out through email to the reps superior and was flabbergasted by how rude and unbusiness like he responded to me in his emails. Eventually after going rounds through emails and phone calls for weeks to no avail, he let me in on the fact that it isnt even his company that deals with the leasing, it was Ascentium Capital! Talk about a complete waste of time!
I called Ascentium Capital and again was met with a cold, callous rep who was unwavering and had no regard for the fact we were tricked into signing the 48 month lease. We are going to use their machine because we are being forced to pay for it but I want other businesses to know these companies are scamming people!! Once our contract is up I will NEVER use any of these companies again!