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  • Report:  #181345

Complaint Review: Ascentive - ActiveSpeed

Ascentive - ActiveSpeed Product does not work and would not refund money according to 30-day guarantee, ripoff Philadelphia Pennsylvania

  • Reported By:
    Wolfville Nova Scotia
  • Submitted:
    Wed, March 15, 2006
  • Updated:
    Fri, May 05, 2006
  • Ascentive - ActiveSpeed
    201 Spring Garden Street
    Philadelphia, Pennsylvania
    U.S.A.
  • Phone:
    215-320-6000
  • Category:

Subsribed to their product "ActiveSpeed" on a 30-day trial period. On the website they guarantee your money back during this period if you are not completely satisfied.

Program did not work (did not increase our dial-up speed on our computer). I sent an email 16 days after I downloaded the product and they refused to refund my money.

Lynda
Wolfville, Nova Scotia
Canada

4 Updates & Rebuttals


Customer

Philadelphia,
Pennsylvania,
U.S.A.

Refund Issued

#5UPDATE Employee

Fri, May 05, 2006

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.


Customer

Philadelphia,
Pennsylvania,
U.S.A.

Refund Issued

#5UPDATE Employee

Fri, May 05, 2006

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.


Customer

Philadelphia,
Pennsylvania,
U.S.A.

Refund Issued

#5UPDATE Employee

Fri, May 05, 2006

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.


Customer

Philadelphia,
Pennsylvania,
U.S.A.

Refund Issued

#5UPDATE Employee

Fri, May 05, 2006

This customer had signed up for a monthly subscription with Ascentive with a 14 day free trial. As stated in the EULA provided during purchase and within sales confirmations, cancellation must be requested during the free trial period to prevent billing.

As a courtesy we issued this customer a full refund for any confusion she may have experienced. On March 17th, this customer thanked us for our prompt reply and courtesy and stated that she would post a follow up on ripoffreport.com, yet has never done so.

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