Complaint Review: ASF International

This organization is unethical in its

business practices. In 2008 I faxed a letter to the facility cancelling my

membership. I called to confirm receipt of the faxed letter only to be told it

was never received despite confirming the fax number and receiving several fax

confirmations the transmission of the document was successful. Therefore I

walked in the letter in sealed envelope and delivered it the person at the

front counter to be delivered to whomever handles their memberships.







Now 3 years later I find that they had never cancelled my account were auto

debiting my bank account since 2008. I noticed the debit when reviewing my bank

statement for another unauthorized charge on account I rarely use but maintain

a balance in the account for miscellaneous expenses. I immediately contacted my

bank to stop payment on the debit and reverse it. I have since received a

letter from the account receiveable agent (AFS International) seeking to bill

me for the monthly previous month membership dues resulting from the stop

payment as well current dues. I wrote both ANOTHER letter to Fierce Fitness and

AFS International, this time via Certified Mail and email along with the copy

of the 2008 cancellation letter demanding the reimbursement of debited funds

since 2008 and the cancellation of membership. AFS responded thus far

indicating they will not cancel my membership until I pay them membership dues

for both February and March. This is despite both my 2008 letter and current

letter demanding my membership be cancelled retroactive March 2008 and the

reimbursement of debited funds since March 2008.







It is clear this organization received my faxed request in 2008, which was

followed by a hand delivered letter, but for whatever reason do not want to

cancel my membership. My membership was month to month, not long term contract

obligating beyond month to month. I have heard about abuses of by this

organization as it relates to their auto-debit billing as it relates to duplicate

billing and other errors within their accounts receivable and billing system.

If I am not reimbursed for dues debited since 2008, I will seek legal action

for remedy.