Report: #1166296

Complaint Review: Ashland Labradors

Ashland Labradors Ripped you off when you are most vulnerable waiting for a puppy after losing the beloved pet Nashville Tennessee

Reported By:

Molly Wage — California
Submitted:

Thu, July 31, 2014
Updated:

Sat, May 30, 2015

Ashland Labradors

Internet

USA
Phone:
Web:

www.ashlandlabradors.net
Category:

Dog Breeders

*REBUTTAL Owner of company: This is the 2nd Request for a Rebuttal! *Author of original report: This is not a false claim by Molly *Author of original report: Not a false report by Molly - 2 *Author of original report: Complaint filed with Consumer Affairs against Ashland Labradors *Author of original report: Filing Complaint againt a member of Tri-Star Kennel Club *Author of original report: BBB Complaint

Few years back, I lost my beloved dog of 11 years to cancer. I started searching for a puppy with my family’s encouragement. I found Ashland Labrador on the internet. http://www.ashlandlabradors.net From what I read on the website, all of the testimonies, and a very strict screening, I thought that they would be the kennel for my next family companion.

I filled out a 7-page application and sent her $100 deposit via PayPal after Teresa Gordy (Ashland Labrador owner) accepted my application. I was placed on the waiting list for one of her fox red or dark yellow female puppies. The terms of her contract specified that refund of the deposit will be given only if Ashland is unable to furnish a puppy of my selection within 1 year from the receipt of my deposit. On 12/28/05, I received an e-mail from Teresa Gordy regarding availability of a light yellow puppy. I informed her that I would wait for a dark yellow female puppy. She e-mailed me back that she would let me know when a puppy that meets my selection becomes available.

Over a year later since I put down the deposit, Teresa Gordy not only did not provide me a puppy of my choice, she has started a so called “Kennel Reduction”. She would not do any more breeding until the winter of 2006. Not knowing if I would be getting a dog that I was looking for, I decided to request a refund of my deposit. After several e-mails and phone calls to Teresa Gordy, I did not get any replies or phone calls returned from Teresa Gordy. On one phone call, she answered the phone and told me that she was on the other line and she would return my call in 15 minutes. She did not call me back. A few days later, I called again. She was not home, but her daughter answered the call and assured me that refund of the deposit is a simple task and she would tell her mother to return my call. Again, Teresa Gordy did not return my phone call.

Neither PayPal nor my credit card company can do anything for me because the transaction has taken place over a year ago. I filed complaints with BBB, AKC and a couple of kennel clubs that she claimed that she belonged to on her Application Form. Later I discovered from these clubs that she had not been a member of these clubs for years. AKC doe not deal with monetary complaints. Small Claims Court is not my consideration right now due to cross-state issue. I am waiting for BBB’s complaint process to take its course.

BEWARE! DO NOT GET RIPPED OFF LIKE I DID.

6 Updates & Rebuttals

BBB Complaint

#7Author of original report

Sat, May 30, 2015

Complaint ID#: 37032096
Business Name: Ashland Labradors

Thank you for contacting BBB for assistance with your complaint.

A company's failure to respond to complaints presented by its customers is vital information that prospective customers need and want to know about.

BBB has attempted to gain the cooperation of the company to participate in the self regulation process. However, we have not heard from the company and have now exhausted our resources trying to pursue your complaint.

Your complaint is now appearing in the company's BBB Reliability Report as an unanswered and unresolved issue. This report allows prospective customers the opportunity to review 'how the company handles complaints' so they can make wise buying decisions.

If you have any questions, or if I have failed to meet your expectations, please call me.

Sincerely,

Bonnetta Tabb
Service Representative
BBB Community Mediation Center
201 4th Ave. N.
Ste. 100
Nashville, TN 37219
btabb@gobbb.org
F: 615-250-4245
P: 615 250-1086

Filing Complaint againt a member of Tri-Star Kennel Club

#7Author of original report

Sat, May 30, 2015

Debra,

Thank you for the information. Teresa Gordy still lists Tri-Star Kennel Club on her application as a reference. The below link will take you to her application that was updated as recent as 2006 (it's listed on the last page). http://www.ashlandlabradors.net/kennelinfo.html I certainly hope that Teresa Gordy has permission from Tr-Star Kennel Club to enlist the reference. It was foolish on my part to believe all of the references that she listed to be true without calling them to check on them. I hope that Tri-Star Kennel Club will request Teresa Gordy to remove Tri-Star unless she is a member of the club, so others do not make the same mistake that I did.

I did file a complaint with AKC and BBB. My intention of writing the letter to Tri-Star is hoping to raise awareness, so other people do not get taken advantage by an dishonest breeder. As you suggested, I will check wit Nashville Kennel Club and Greater Atlanta Labrador Retriever Club on her membership status.

Thanks again for all of your help.

----- Original Message ----
From: "AMAXDOG@aol.com" <AMAXDOG@aol.com>
Sent: Saturday, October 14, 2006 7:54:23 PM
Subject: Re: Filing Complaint againt a member of Tri-Star Kennel Club

David Gleaves did confirm that Ms. Gordy did not resubmit her membership for the last couple of years with our club. She may be a member of Nashville Kennel Club but you will have to check with someone about that. David suggested you pursue this with AKC or with a legal person. I do not know what to suggest.

I personally do not know Ms Gordy but I have heard of her. I may have spoken with her on the phone. The only email I have for her is (((Redacted))).

There is another Lab breeder that I personally know. She is xxx at xxxxxxxxx. She may know Ms. Gordy. xxx may also have pups or know someone that has puppies. I am copying her this email so you may reply if need be.

I hope you find what you are looking for.

Enjoy your dogs,

Debra Maxwell

Complaint filed with Consumer Affairs against Ashland Labradors

#7Author of original report

Sat, May 30, 2015

Company Name = Ashland Labradors
Company Contact = Teresa Gordy
Company Address = 190 Sutton Lane
City = Ashland City
State/Prov = TN
Zip2 = 37015
Country = United States
Company phone = 615-792-7095
Incident = On September 5, 2005, I submitted an application and made a deposit of $100.00 to purchase a dark yellow female Labrador Retriever puppy from Ashland Labradors located at 190 Sutton Lane, Ashland City, TN 37015. In the enclosed Reservation Form from Ashland Labradors, the term specified that my deposit if refundable in the event that Ashland (Teresa Gordy) is unable to furnish me a puppy of my selection. After one year, Ashland was unable to furnish me the puppy, and I made the first request of refund of my deposit on September 13, 2006. After several phone calls and e-mails, I am not getting any responses from Teresa Gordy of Ashland Labradors from September 13, 2006 through October 8, 2006. No refund has been issued to me to date. I would like my deposit refunded by the same method the deposit was made and warn other potential buyers about the issue that I have experienced with Ashland Labradors.
Damage Resulting = $100.00 deposit not refunded.

Thank you again for writing to us.

James Hood
ConsumerAffairs.Com Inc.
A private consumer advocacy publication -- not supported by taxpayer dollars
and not affiliated with any government agency.

Not a false report by Molly - 2

#7Author of original report

Sat, May 30, 2015

Ms. Gordy,

This is not a false report by a scammer. If you actually kept records, please look at the e-mail I sent on 9/25/2006 requesting a refund. I have all of the records. As I stated in my first rebuttal, to protect my privacy on the internet. I will not use my real name, but my beloved dog's name. If you would like a refresher of your memory. Here is an e-mail sent to you on 10/6/2006.

This is my 4th e-mail to you since September 13, 2006
regarding the refund of our deposit. According to the
term of your Sales Contract, in the event that Ashland
(Teresa Gordy) is unable to furnish me with a puppy of
my selection as noted in the application within 1 year
from the receipt of my deposit, my deposit is
refundable. It has been more than one year since my
deposit was made to Teresa Gordy and she has not been
able to provide a puppy that I made a reservation for.
I have made several phone calls and e-mails to Teresa
Gordy over 3 weeks of time and she has not either
return my phone calls, replied to my e-mails, or issue
the refund.

Here is a summary of events/communication with Teresa
Gordy/Ashland Labradors:
1. A deposit of $100.00 was sent to you via PayPal on
September 5, 2005.
2. On September 7, 2005, I received an e-mail from
Teresa confirming the receipt of application and being
placed on the waiting list for a dark yellow female
puppy.
3. On December 28, 2005, I received an e-mail from
Teresa Gordy regarding availability of light yellow
puppies. I informed her that we would like to wait for
a dark yellow female puppy.
4. On September 13, 2006, I e-mailed Teresa regarding
the deposit refund.
5. On September 22, 2006 I left message and e-mail
Teresa regarding refund.
6. On September 25, 2006, another e-mail was sent to
Teresa regarding refund.
7. On or about September 26, 2006, I called and spoke
to Teresa Gordy on the phone. She stated that she was
on the line and will return my call in 15 minutes. She
did not return my call.
8. On September 29, 2006, I called Teresa Gordy and
spoke to her daughter, Katie regarding refund. Katie
would ask Teresa to call me on October 2nd when Teresa
returned from the Dog Show.
9. On October 6, 2006, I left a message on Teresa
Gordy's answering machine (((Redacted))) regarding
refund. I did not receive any e-mail or phone call
from her.
10. On October 8, 2006, I left a message on Teresa
Gordy's answering machine (((Redacted))) regarding
refund and hoping that there has been some sort of
misunderstanding or some reasons that Teresa Gordy can
not respond to my phone calls or e-mails. I also
informed her that I will file complaints with
AKC,Tri-Star Kennel Club Williamson County, Tennessee,
and Greater Atlanta Labrador Retriever Club if I do
not receive a response and refund by October 10, 2006.

This is not a false claim by Molly

#7Author of original report

Sat, May 30, 2015

I did not use my real name, but used my dog's name in her honor. I also did not want to have my real name on internet for privacy reason. If Teresa Gordy really wants to make this right and care about her reputation. Please reply and I will contact you directly to give you my information for you to refund my money with an apology.

Ashland Labradors

Clarksville,
Tennessee,

This is the 2nd Request for a Rebuttal!

#7REBUTTAL Owner of company

Wed, August 06, 2014

The above report is a scam!! It was falsely made by a someone going by the name of Brooke Hoffmanko of repairgoogle.com/ who is scamming people and holding their reputation hostage for payment of their services promising to get this report removed from this page. The name "Molly Wage" listed as the person that made this report is neither a person Ashland Labradors has done business with nor has ever heard of. We suspect it is a bogus name used by this Brooke Hoffmanko and her scamming internet company.

After doing research, we have found that there are several other online reports from Brooke Hoffmanko on this website, also scamming other small businesses with false rip off reports AND have also found the name Brooke Hoffmanko of repairgoogle.com on several other Internet Complaint sites for "again" scamming businesses with false reports at the same time trying to get these same companies to pay her to remove these reports.

Brooke Hoffmanko falsly filed this report under an alis name on 07/30/14. On 07/31/14 She sends me the following email:

Name	Brooke Hoffmanko
Email	BrookeHoffmanko@gmail.com
Message	Hello, Ashland Labradors We want to inform you that we found a Complaint about your company in the first pages of Google search results. We monitor complaint sites and email our contact list when we see online complaints ranking high on Google. This is the link to the report: http://www.ripoffreport.com/r/Ashland-Labradors/internet/Ashland-Labradors-Ripped-you-off-when-you-are-most-vulnerable-waiting-for-a-puppy-after-l-1166296 How many sales or leads are you losing because of these unfounded online complaints? We can help your company regain lost revenue and sales. Why reputation matters Postings whether true or false will affect how new prospective clients view your business. The postings impact the dollars you spend to promote your practice on the internet. How we can help Our reputation management service can help you push down unwanted online complaints and negative reviews. We are offering free consultations for the next 3 days to small businesses and individuals. Our service is designed to bury online complaints, ripoff reports, complaintsboard, yelp reviews, scam links, and more. Our Search Engine Optimization technicians have years of experience from which you can benefit and help your business standout on the internet. Visit us online: http://repairgoogle.com Phone: (321) 327-9428 Google (Search) Your Name or Company Name Today!
Phone Number	3213279428

Report Attachments:

Respond to this Report!