Complaint Review: Ashley Furniture

We purchased our couch from Ashley Furniture last year - got delivered in May of 2013. Since the furniture has been in our house we have had it repaired or parts replace 6 times, I have called the customer service number and all they have said is there is nothing we can do you own the couch now. The time limit to have it replaced or money back is 48hours, how can you determain that it is bad in 48hours?

We are going to be emailing the local news station to indicate to them of the situation as well, how bad is a manufacture if they won't stand behind the product that they sell and even forward you onto someone higher or a person who can work out the situation to get this fixed.

Each time we have had this couch repaired/replaced parts they are always the same things that keep breaking/wearing down, it is time to get our money back. When we walked into the show room the sales man was told that we need a couch that is durable and will last, after the payment went through and they delivered the couch they called and asked for more money and when it was delivered part of it was missing/wrong. At this point we told the sales man that we weren't going to pay anymore money as that is not our fault that the sales man can't do his job, it took them 1 month to get us the proper parts delivered and the correct sides.

No one should have to purchase extended warranty and need to use it as well as the regular warranty 6 times with in the 1st year, understand it is for a just in case not a permanent solution. We would like to take the couch back and get our money back due to the situation - no one likes to come home to sit on a couch or entertain if they don't have comfertable furniture to do it on.

Thanks