Complaint Review: Ashley Furniture

Ashley Furniture is accused of fraud, deceptive business practices and repeated violations of a state consumer protection law regulating consumer merchandise. Ashley Furniture must put a stop to the unlawful, deceptive and unscrupulous business practices of selling junk furniture that they know have defects. I purchased a leather power recliner sofa for thousands of dollars. Paid cash and bought the extended warranty. The furniture is rarely used . No children or pets. Less than 90 days of purchase the sofa started to literally collapse. One side totally submerged and the other side on the way out. The tech they sent out to review the piece told us that the company is aware that this piece of furniture has issues and they hate to work on it because the type of filler they use inside is overstuffed and defaults quickly and repeatedly into a collapse stage.

 The company refused to allow us a credit to purchase a different sofa and they refused to refund our money. We paid hundreds of dollars additional for the extended warranty. It took 6 months from the time of the first call to get someone out to look at it. Now the company tells us we have to allow them to repair it. This means 4- 6 hours labor in our house, or allow them to take it out and do without anything until they get it completed.In addition we have to take off work, again; very costly. We have already lost 2 days of work and spent 11 hours of time discussing this matter over the last 6 months. 

 The technician said himself that should we allow them to repair one side it is only a matter of time until the other side will need it as well. In the interim it will continue to repeatedly happen because he seen it before multiple times with furniture that uses this type of filler. He advised we should insist on replacement. We agreed. This sofa is only 9 months old. We did not buy used furniture. We bought new furniture that we believed was from a reputable manufacturer. We will not waste anymore uncompensated time on repairing something that is of junkyard quality. Clearly its defective because it collapsed in 3 months. We sat on the furniture less tha 12 hours when we first noticed the collapse.

 We are looking for people who had similar experiences with Ashley Furniture to join us in a grass roots advocacy campaign that will include media exposure, boycotts and class action complaint to BBB and Attorney Generals nationwide. We can have online petitions and send them to our legislators to stop these unscrupulous practices of merchandisers. I have access to to all legislators including local town halls. I am an advocate that work with NACA www.naca.net/‎ . I know consumer rights.

Your response is unacceptable. We will allow for a higher authority beyond Ms. Deanne Ferrell 24 hours to respond. Then our grassroots advocacy campaign against Ashley Furniture's Industries Inc, Ashley Furniture Homestores, Trivett and any and all other associate merchandisers and affiliated stores will begin. 

This will include physical marches in front of your stores, on-line petitions, boycotts nationwide, and hundreds of filed consumer  complaints to every local legislator in every state to which you operate including but not limited to a class complaint to AG's mediation program and BBB.

This is what I do for a living. In fact, I have already started the research and solicitation for consumers. Because of your illegal practices, you make it easy. There are literally thousands of people in every state you operate just waiting for advocacy contact and justice for wrongdoing by your companies.