Complaint Review: Ashley Furniture Bel Air md 21014

1.0 star rating 2/16/2018 I purchased a couch and recliner from the Ashley Furniture in Bel Air Md. on January 1, 2018. The store was having a 55 % sale on all furniture inventory clearance. The salesman Jamal was very courteous and friendly. He showed me several couches and took the time to explain the pros and cons of each couch. I picked out a reclining couch and reclining chair. I was charged $150 for delivery, given supposedly 55% of the retail price and given 12 months no interest. The furniture was delivered on January 12, 2018. The delivery company did an excellent job of delivering my furniture.

So a few weeks a see the flyer from Ashley furniture for a President's Day sale event 55% off and free delivery.This ad started February 11, 2018. On the front page of the ad, I see the same couch that i bought 43 days later advertised for $799.00 . Well that is a price reduction of $459. So I go into the store with the ad, show the ad to Sterling the store manager and he says that he will sent an e-mail to the district manager Douglas Genzn to see if i can do anything about the price difference and to call back the next day. He also said the sofa set was being discontinued. I said that my daughter was in the store a few days prior was she was told by the salesperson that this living room set was one of the top 3 sellers.

I call back the next day to speak to Sterling and I was told that he left the store to go to the bank and would call me when he returns. Well i did not receive a call back. On February 16th, I call the store and ask for Sterling. I was placed on hold for 10 minutes and a person answered the phone was said he was the district manager and his name was DJ. Dj told me flat out that there is a 14 day policy and he was not going to do anything to help me out other than I could purchase more furniture and he might be able to discount it...really how about a $458 refund and the $150 delivery fee refunded. I asked if there was someone above him I could speak to and he said no. Stay away from Ashley furniture rip off and lousy customer service.