Complaint Review: Ashley Furniture Homestore

Purchased sofa 9/28/16.  I live alone but have company on occassions. I have noticed in this short amount of time the fabricc on the seats that are used more often is'pilling'.  This makes the fabric in those areas look dirty. Each day it becomes more noticeable.  I paid $199 for a five year Assurance Policy. I am getting the 'run around'. I am 75 yrs old, healthy and active BUT on limited income.  Paying $1,035 for a sofa is a BIG expense. I expected IT and Me to not fall apart or look SHODDY for at least eight to ten more .