Complaint Review: Ashley Furniture Homestore

On July 1, 2019 my wife and I bought a bedroom set from Ashley Furniture Homestore located at 121 Towne Center Blvd., Sanford, FL 32771.  We paid $3262.05 for the bedroom set.  Ashley Furniture Homestore delivered the bedroom set on July 7, 2019.   

As the delivery people were unpacking the pieces of furniture, they found out that the heavy door chest had a broken part where one of the four legs was to be installed.  The leg could not be installed on the door chest.  They also noticed that the furniture had many black smudges.  It looked like the furniture was previously rejected by a previous customer. 

The delivery man called Ashley Furniture Homestore from my bedroom to report the problem.  The office assured me that they can fix it and I allowed them to leave the furniture on its side in my bedroom.  On July 28 they sent a technician to repair the chest, but the technician said that he was sent there to touch up the paint only.  He did not have the parts to repair it.  At that point we told the technician that we wanted a new door chest.  The technician lied by reporting that we refused the repair. 

Now I just want a new Door Chest.  I paid for a new door chest and a broken, smudged and defective Door Chest was delivered.  It has been a month, going on two months and my Door Chest is still on its side in my bedroom.