Complaint Review: Ashley Furniture / Montage Warranty

 This company is focused on making money and losing nothing. Furniture is quickly discountinued so people may not get what they need. I bought a bed in 2012 that broke June 1st. I called to make a claim and was sent an email with a link that lead to an error page. I was finally able to get the correct link after 2 additional phone calls and file my claim. Two weeks later I was asked for photos. I called an emailed that the photos were not accepted due to the size. A week later I was informed that the initial person who took the claim used the wrong name and receipt. I then called and emailed the correct information. After another week I called to see what needed to be done next. They still did not have the right information so I had to proved it for the third time. I was told that a tech would be sent out to check the furniture. Three days later I had not heard from anybody so I called again. I had to provide the correct information for the fourth time then was asked to provide the photos (again) and wait for the receipt to be forwarded (again). I asked to talk to a supervisor, was put on hold for 45 minutes then was hung up on. After yet another week I was told that they still needed the receipt. This was provided by Ashley's Furniture once again. I was then asked for the photos. I reiterated that their system would not accept my photos. I was told that a tech would be calling. A week later I was finally called. However, the woman was asking if I could send photos (again). Then she realized that the information was incorrect (again). At the end of this call I was told that a tech would be contacting me. A day later I called for an update to be asked for the photos, be told that the information was incorrect, and that a supervisor was unavailable. I have now been without a bed for 3 months and have gotten nowhere with this claim. I would advise that you run immediately. This company is unorganized, badly trained, and extremely lazy. The communication is obviously nonexistent. They need to be shut down ASAP.