Complaint Review: Ashley Furniture Pewaukee Wisconsin

I ordered a Tempu 19 luxe breeze firm queen mattress. $3,999 and a Ease 2.0 queen adjustable base $899. I also had to order their mattress cover $200 to warranty my mattress.  We also ordered a headboard $238 and bracket mounting assembly $40. When the frame and mattress came the delivery people did not know how to get it in my house.

They had  to go around the side of my house and use the back door. On the way in they dropped the base on the ground multiple times. It had grass and mud on the corners that had to be cleaned off the base as there was nothing protecting the base. Then one of the delivery guys  decides he is not helping anymore so the other guy puts my 4000 mattress on his sweaty back and hauls it around the house. The plastic slipped and he dropped it on my deck.

He went to pull the plastic back up and left hand prints all over. He gets the mattress in the house and does not know how to install bed. He had no idea how it worked. Nothing was working on base. We had to tell him to go to his truck and get our mattress cover which he did. My husband had to load the old bed on their truck as they did not want to take it but we had paid for it to be picked up. The guy left the mattress standing in my hallway.

He went in his truck and left. He did not leave us a receipt or instructions. Called Ashley Furniture during the entire delivery to express how angry we were. We thought the bed did not work. We wiped down the frame and mattress and sprayed with lysol and put the bed together. My husband sat up for two hours watching you tube videos and figured out how to get this 5000 bed assembly working. 

We were supposed to pick up our headboard on 7/23. We called and they are short a warehouse person so they told us to pick it up on 7/26. We double checked that we were ok to pick up. Guess what! It was not there. Now we have to go back again on 8/11 and hope it is there. They gave us 300 dollars off our order. I do not think that is satistfactory.

Some sweaty guy got his body on my brand new mattress. Both items were dropped and we had to figure out how to make it operate. The manager said we could refuse the order but it would be more complicated. This is a 5000 dollar bed and this is the service we got. I tried to call corporate, nothing. I have never spent 5000 dollars on a bed before but as I am in my mid 50's felt I deserved it. Scared me to spend this much and I really feel taken advantage of.

Ashley is the one that hires the delivery people and Ashley should be held accountable for their mistakes. 300.00 does not put a dent into the anger, frustration we experienced. My neighbors watched this delivery as I had bragged about my bed for two weeks. They watched how it being dropped, how it was brought into my house. Kind of hard to brag about it now.

We have tried to get Ashley to be a bit more sensitive to our order with a little more compensation but they think we should be lucky we got 300 dollars. Now I have to wait for the headboard so I can pick that up and hopefully I will not have anymore issues with them which at this point I seriously doubt. What awful service for such an expensive bed.