Ashley Furniture Ripoff, Excessive delay, salesperson uninvolvement and lack of communication. Mesa, Arizona Arizona
It will be 3 months on 6/22 since we ordered our 4 rooms of furniture totalling $16,000.00 with a down payment of $5,600.00 (promised 4 to 6 weeks as written on our sales receipt).
We have been given a song and dance of 6/10 and 6/17 that some of our furniture may be delivered. The Manager of the Superstition store and the District Manager of the Arizona stores, Mr. Furstonberg, will not even give us the courtesy of calling us back to verify where our furniture is and when all the furniture will be delivered or addressing our frustration and lack of followup.
The lack of followup by the salesperson, the lack of respect for the inconvenience we are experiencing and the lack of interest is appalling. This was a huge order and you would think the company would be interested in delivering on their promise of 4 to 6 weeks according to our sales order.
It really now scares us to read all of the negative reports about Ashley Furniture and what we may experience if and when we actually receive our furniture.
We are contemplating the media and/or legal action because it may be the only recourse we have.
Kathleen
Gold Canyon, Arizona
U.S.A.
13 Updates & Rebuttals
Larry
Douglasville,Georgia,
U.S.A.
good luck
#14UPDATE EX-employee responds
Mon, February 06, 2006
I have a federal lawsuit w/the e.e.o.c. against southwestern furniture of arcadia inc.That is the name of the co.that Micheal Jedlowski who owns the store you bought from.I do not know how ashley intends to stay in business letting this crook run the operations!He is even more horrible to work for than to by from!!The atlanta market ran him and his cronies out of town!!Y'all out west should do the same.
Mitch
North Las Vegas,Nevada,
U.S.A.
Need to band together and file a class action - very vindictive, causing me great humilation and intense emotional distress, I am considered a liablity to their company because I made reference to this web site!
#14Consumer Comment
Tue, January 31, 2006
Patty at Ashley's corp. went as far to cancel my order and kept my money because I am considered a liablity to their company because I made reference to this web site! Patty was very vindictive, causing me great humilation and intense emotional distress. I have written the attorney general in AZ and NV plus the Better Business Bureau and the Federal Trade Comm. and Banking Comm. It appears Ashley's may be kiting the consumer's money to fund their operations; do that to a bank and you would end up in a federal prison. In process of hiring a lawyer and most likely will end up suing Ashley's if I don't suffer a fatal heart attack/stroke due to having a bad heart and with Patty at Ashley's screaming at me and hanging up telling me too bad that I am not going to get my furniture or a refund! The INVOICE IS NOT A CONTRACT!!! Ms. Sarah is probably an employee of Ashley's corp. I can't believe that Ashley's Furniture Homestores are allowed to operate! People we need to trade some phone #'s and talk. It will take a class action suit to make them do the right thing. Maybe at least I would get the furniture I paid for or my money back!!!!!!
Scott
Glendale,Arizona,
U.S.A.
Keep this in mind
#14Consumer Comment
Thu, October 27, 2005
They Ashley Home Furnishing stores in AZ are not related (other than the fact that they sell Ashley furniture) to the Ashley Home Furnishing stores anywhere else in the U.S. They are not owned by the same individual(s). There is a common theme here, though...Ashley (on a national level) has a hard time living up to the false standards and images that they portray.
To Armando:
There is more than likely a tricky little disclaimer on the salescontract that protects Ashley. The "approximate" 4-6 week lead time is based on supplier information. Many companies use this type of wording to relieve themselves of fault in case something arrives late.
If you people would have done your homework, you would see that you are not the only ones that are being told 4-6 weeks and waiting 10-12 weeks for their furniture. Most people that order anything from Ashley (which is most product, since they have a very limited inventory) end up waiting more than the approximate 4-6 week lead time.
Dan
Las Vegas,Nevada,
U.S.A.
This Sounds too familar
#14Consumer Comment
Sat, September 10, 2005
I just want to say that your situation is not unique unfortunelty. I live in Las Vegas and bought $10,000 worth of furniture from the Rainbow Blvd store in June of 05. It is now Spet of 05 and I still do not have all my furniture. The first delivery truck had all the furniture, but it was ALL BROKEN. The truck was packed like my 4 year old did it. The second truck that came 1 month later also had all kinds of busted furniture. We took what we could b/c we needed furniture. The customer service guy was supposed to come out yesterday to fix our furniture but suprise suprise he cancelled. Now we will wait another month for that and we still are missing a hutch, base and chair. You are right in not bothering in calling as they do not return calls anyway. As i write I am on hold with the delivery department for over 45 minutes. How this company stays in business I have no idea! Anyway good luck. The only way to beat them is to spread the word at how horrible they are here I guess.
Frank
Chandler,Arizona,
U.S.A.
Poor Sarah
#14UPDATE EX-employee responds
Tue, August 23, 2005
It's easy to see that Sarah has bought into the Jedlowski smoke screen.
Frank
Chandler,Arizona,
U.S.A.
Poor Sarah
#14UPDATE EX-employee responds
Tue, August 23, 2005
It's easy to see that Sarah has bought into the Jedlowski smoke screen.
Frank
Chandler,Arizona,
U.S.A.
Poor Sarah
#14UPDATE EX-employee responds
Tue, August 23, 2005
It's easy to see that Sarah has bought into the Jedlowski smoke screen.
Frank
Chandler,Arizona,
U.S.A.
Poor Sarah
#14UPDATE EX-employee responds
Tue, August 23, 2005
It's easy to see that Sarah has bought into the Jedlowski smoke screen.
Armando
Phoenix,Arizona,
U.S.A.
4-6 weeks not equal to 12 weeks
#14Consumer Comment
Thu, August 11, 2005
Even if the contract they signed states that delivery will take place in APPROXIMATELY 4 to 6 weeks, they still have a valid claim.
Four to six weeks is nowhere nearly approximate to the TWELVE weeks they argue they have been waiting.
Armando
Phoenix,Arizona,
U.S.A.
4-6 weeks not equal to 12 weeks
#14Consumer Comment
Thu, August 11, 2005
Even if the contract they signed states that delivery will take place in APPROXIMATELY 4 to 6 weeks, they still have a valid claim.
Four to six weeks is nowhere nearly approximate to the TWELVE weeks they argue they have been waiting.
Armando
Phoenix,Arizona,
U.S.A.
4-6 weeks not equal to 12 weeks
#14Consumer Comment
Thu, August 11, 2005
Even if the contract they signed states that delivery will take place in APPROXIMATELY 4 to 6 weeks, they still have a valid claim.
Four to six weeks is nowhere nearly approximate to the TWELVE weeks they argue they have been waiting.
Armando
Phoenix,Arizona,
U.S.A.
4-6 weeks not equal to 12 weeks
#14Consumer Comment
Thu, August 11, 2005
Even if the contract they signed states that delivery will take place in APPROXIMATELY 4 to 6 weeks, they still have a valid claim.
Four to six weeks is nowhere nearly approximate to the TWELVE weeks they argue they have been waiting.
Sarah
Glendale,Arizona,
U.S.A.
Read the contract more carefully
#14Consumer Comment
Thu, August 11, 2005
The order that you signed quoted you "aproximately" 4-6 weeks. Approximately means that it is always an estimated time frame. No promises were ever made unless they were made by the salesperson, in which case it still does not matter. The contract that has your signature on it quotes approximately 4-6 weeks.