Complaint Review: Ashley Furniture Store

.ordered and paid for furniture 12/18/17 and told we would have it when we returned from Florida in Feb. Had our existing sofa removed while we were gone. .advised delivery pushed back to 2/16/18 .no delivery advised backordered and we would have it 2/26/18 between 2:30 and 7:30. Got call on that date saying sofa did not get on the truck from Memphis. We would have it 3/10/18. .no delivery on 3/10/18. Called and was told it would be delivered 3/16/18 bringing it to the 3 month mark. After avoiding calls i finally got the store manager and she was horrible on the phone. Refused to give me a number or address of her superior. Customer service can do nothing except read a computer screen. I spoke to a supervisor once and was told that no one in the organization can help and hung up on me. Called customer service a different day and was told I had spoke to a supervisor once and couldn't do it again Basically they have used my money all this Tim and delivered no goods. Customer service is nonexistent and they certainly hide upper management. I purchased a home faster and easier than this.