Complaint Review: Ashley Home Store

I used to think of Ashley Furniture as being cheap furniture, but when we looked around and found amazing pieces and even bought a sofa and a chair. Our helper, Jenny, was attentive without being overbearing. We were very pleased with our purchase….that was the beginning of April of 2021. It was halfway through July when our couch was delivered. It’s August now and we still don’t have an arm to our chair. It was supposed to be delivered today, but somehow didn’t make the truck and no one updated us until after it was supposed to be delivered. Arm ETA is September.

Then there was the assembly of the couch. They didn’t do it. The couch pieces were pushed together so we didn’t notice right away that they weren’t secured until my toddler fell between them and almost broke her leg! Not being hyperbolic, this was serious and could have been worse if we were parents who weren’t within arms reach and it had been her head. We told customer service and NOTHING. So now we have unsafe, unassembled, furniture. Maybe in September (only 6 months late) we’ll be able to spend time in our living room.