Complaint Review: Ashleys Furniture in waldorf md

I informed the store what was going on and was informed to send pictures in . After I sent the pictures in, a Nivia ramos informed me that they would send extra cushioning for the pillows. I informed them that the couch clearly isnt worth the 2,000 we spent to have to try and fix it within a month after purchasing it. I was informed to contact a Sam from the essex store but he seems to never be in the office. If I wont get an answer soon, Ill be going to the news to worn everyone about this ripoff 

I purchased a couch and loveseat from ashley furniture in December.  We didnt get the furniture delivered until Jan.  After a couple of weeks with the couch, the pillows wouldnt stay up and the furniture collects lint.  I was informed to take pictures.  After the store viewed the pictures, they stated they will send extra cushioning.  I informed them having the couch for a month should not require that and I would like a refund.  A Nivea in the Essex store keeps giving me the run around in regards to speaking with the manager.  The manager is always at lunch. If I dont hear from them, I will be going to the news so that they can be stopped