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  • Report:  #1109609

Complaint Review: Ashton Drake

Ashton Drake Bradford Exchange Ashtondrake.com Numerous Credit check and flagging Internet

  • Reported By:
    Queeneskimo — Bronx New York
  • Submitted:
    Tue, December 24, 2013
  • Updated:
    Fri, January 10, 2014
  • Ashton Drake
    Internet
    USA
  • Phone:
    18669044539
  • Category:

This store checks your credit to approve payment plans and if it doesn't go through they take the full amount without asking.Customer service is horrible they deter you from your purchase if it's in high demand offering other items if you buy from a collection sometimes they'll keep send over 10 dolls with in a few months charging you everytime until the collection is over the prices are very high for the quality.I tried to get the payment plan twice and was rejected and then flagged for having the wrong address for billing and when I checked my card my address was fine so I then used another card to pay in full for the dolls and they asked me to mail a bank statement along with a money order or check. I don't think it's safe for people to send money by mail so I had to have someone else complete my purchases and I'm banned for 2 years for two simple installment attempts and a customer service rep entering my address as 555E instead of 555 E. 

1 Updates & Rebuttals


Chris

Niles,
Illinois,

Placing Order

#2UPDATE Employee

Fri, January 10, 2014

Dear Online Shopper,

Thank you for your posting.  We're sorry that you had such difficulty placing your order and we are concerned.  We would also to apologize that we had your address incorrect.  Please contact us at customer_inquiry@bgeltd.com with your name, address and/or account number along with the proper address and we will be happy to be of assistance to you.  Thank you, Chris

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