Complaint Review: Ashton Drake

 I placed an order with Ashton Drake for a doll my 10 year duaghter wants for Christmas. It's the only thing she asked for this year and I saved for months to be able to afford it for her. At the time of purchase, December 16th, their site advertised there were still several more days to order to ensure delivery by Christmas. In addition to the purchase price, I was charged $17 for "express shipping." At the time of purchase, there was nothing on the website stating the item was on back order or not available for shipping by Christmas. However, once my order was placed and I checked the shipping status, the expected shipping date showed February 1-February 10. I contacted Ashton Drake via email about the issue. It took a almost 4 days to receive a response even though their site says they respond to customer service inquiries within 24 hours. The email, sent on December 24th, stated did not have the item I ordered in stock but hoped it would arrive by Christmas anyway. Seriously?! I'm completely disgusted by the deceptive business practices of this company. It's unconscionable to advertise their collectibles will arrive by Christmas when they aren't even in stock. I have a 10 year old who is going to be completely disappointed on Christmas morning when she has almost no Christmas gifts to open because the one thing I saved up to buy for her isn't even coming for another 2 months. The only reason I haven't canceled the order is because the item isn't even listed on their site anymore and I promised my daughter she could have this monkey doll that no one else sells.