ashton drake dissapointing poor quality falce advertisment , Internet
recived the doll i ordered today in the mail could not even believe what i saw when i opened the box. the dolls head looked as if it belonged on a 10 to 12 inch doll not the 17 inch doll body it was on and looked nothing ike the advertising picture on the web site or advertisment
the arms looked and felt as if they where on coat hangers stiff and if you move one the other moves stiffly with it .
i honestly think i could of gone to toys r us and bought a doll for a quarter of the price and got one of much better quality
being as it was what i thought was a reputable company i expected so much more. i can not belive they offer this product with thier name on it
the only thing i do have to say for the company is when i called with my dissapointment they offered a refund and i do not have to pay to have the doll shipped back to them.
2 Updates & Rebuttals
Fran
Niles,Illinois,
United States of America
Ashton-Drake doll
#3REBUTTAL Owner of company
Wed, December 12, 2012
Dear Valued Customer: I am so sorry that you are not pleased with your purchase. I hope that you have been satisfied by our company with restitution. We pride ourselves at being able to offer quality, affordable items.
Thank you and Happy Holiday.
Fran
Fran
Niles,Illinois,
United States of America
Ashton Drake Galleries
#3UPDATE Employee
Tue, November 27, 2012
Hi, Christine. I am so sorry to learn of the doll you received. I will be happy to ship you a replacement, exchange, or refund. Can you please contact me at customer_inquiry@blgeltd.com. Please include your client account number and order number. I was unable to locate your account.
Sincerely, Regina