Complaint Review: Berkeley Premium Nutraceuticals

Thank you Berkeleys little "Angel" of a customer care rep, for letting the world know that I am now ,in your own words,a "PURE IDIOT".

I'll admit I didnt want to take the time to wade through your various web pages of confusion back in December to purchase a simple free sample of enzyte. Which web site is it ?,I wondered back then,is it the AskBekeley one,or the 96shoes one, or the 4enzyte one?.T here was nothing on the order page when I finally found it about an unwanted auto enrollment plan.

You are right though. There was mention of an autoenrollment plan buried in there elsewhere,but the unwary customer had to hunt to find it,and who the hell is going to hunt for something they didnt know existed to begin with.This Steve Warshak knows,and thus Berkleys little elves are able to dig further into your credit card accounts with the justification that the info was provided.

Also I was given an enclosed phamplet in my shipment with website and phone numbers that DID NOT WORK when i tried to cancel.You mention the customer needs to show more responsibility,How about Berkeley.

Explain the real reason for the phony phamplet.

Explain why a coworker of mine recentley ordered from your company,told the phone rep absolutely no to the autoenrollment plan and got it anyway,and was then told he couldnt get a refund, was called essentially a liar and was stuck with an unwanted credit card charge.

The customer is always right dosent seem to be a policy your company adheres to very much. Its better to just blame the customer for being a poor reader and listener,as I was lecured by a rude rep who was young enough to be my grandson.

Can all these angry customers be wrong while Berkely is in the right.Any way Angel,thanks for your honest assessment of me.

I never realized Ive been going through life as a ,PURE IDIOT, until some one at Berkely set me straight.

good customer service?? That's exactly what we're talking about Angel. A prime example of customer service from Berkeley... "you should have read it". That's a poor way to handle dissatisfied customers.

and the fact that the webpage, when we ordered ours, hid the information, but a month later the website had changed and now you just have to scroll down to see it.

Regardless of if customers read it or not, it's poor customer relations to handle calls by saying "you should have read it" and it we all know it's company policy, no one is seeking out certain employees. We are reporting the COMPANY itself.

Individual's who purchase not only this product but anything on line and don't read everything are pure idiots. We receive so many calls from people who didn't read all the information provided that want us to refund them their money it is unbelievable. As an employee I must follow company policy. And i the information is provided before people order. Just because people don't want to take the time to read is a poor excuse. I have never purchased anything on line, but before I became an employee of Bekeley like others I saw the ad on TV went to the web site to purchase read the information that is supplied and decided against buying becase of the automatic inrollment program. Now if I could take the time to read it why can't others? As far as when people call in they should take time to listen to what they are being told. If a sales person does not tell them about the managed care program they are FIRED. It's not worth losing your job for a 3% commision on a $4.50 product. PEOPLE SHOLUD READ ALL MATERIAL SUPPLIED. Comsumers have to assume some of the responsibility for what they are doing.