Aspen Dental Negligent Billing Practices Mesa Arizona
I went to Aspen Dental on June 8, 2016. I already knew I needed work done. This work included having a few teeth pulled. After getting the quote of what all the services would cost, I was told that I needed to open a Genesis account. Pretty much a provider specific credit card. Not a problem, I was appoved for the card, however I had to wait 3 days before the provider could charge the bill to this card. That was not a problem as I had to come back in a few days to get the work done. So when I return for the work, I was told that they couldn't do it on a Saturday. No big deal, I had to come back later that week to follow up for post op. So when I returned, no one bothered to complete this charge to Genesis. I had scheduled another follow up for the end of June. I had to cancel this appointment an hour before because of a dead car battery. I called the office to let them know I wouldn't make the appointment and that I needed to speak with someone about the billing issue. Namely that they still hadn't charged anything to Genesis. I had to leave a voicemail during business hours. Not a big deal. The big deal is that no one bothered to call me back. I made repeated attempts throughout the week to contact someone and could not reach anyone by phone. It was a week later that I was finally able to get through to someone, I had to reschedule my appointment and when I went into the office, I was told that they couldn't charge my balance to Genesis because it was 1 day past their 30 day time frame to charge this. They had no idea how to resolve this issue. This has been an ongoing issue for 4 months. The staff doesn't seem concerned about how to resolve this issue. Their solution was to close out the original account and open a new one. When they were told absolutely not, they were not happy. Now they think that I'm going to pay them $2000 that they were supposed to charge to Genesis.
Do yourself a huge favor and do not go to this facility. There is no guarantee on how they will handle your account regarding the financial aspect.