Aspen Dental Sent me a bill for a service 4 years ago (I stopped going due to an nightmare experience while a patient) to an old address, under a different name and unrecognized bill. It's now going to collections Reading, Pennsylvania
The aspen dental office administration needs a major lesson on ethics and proper business practices. The last time I was in (2007), I had to wait 2 hours in the dental chair (after Novocaine was administered and I had shivers shortly after - which was not done anything about till I got up and complained) and was then told that the person who is qualified to do the procedure is not in and that I would have to go to a different dental office. After that nightmare I never returned to this office, again end of 2007.
Last week, on my visit back to Reading, PA from my current residence in NYC, I noticed a letter under my former step mothers name that was sent from Aspen Dental. It showed a past due balance of 216.60. The bill was sent out 4 years after the procedure and under a different name so it was not forwarded to my new address.
My initial call to the staff was last week and I was told Megan would call me back within an hour so she can get to the bottom of this since she didn't see why I was getting a bill either. I missed her call - literally by 20 seconds and called right back. Somewhere in those 20 seconds she was at lunch so I had to speak to a VERY rude lady (which I'm assuming works in the front desk) and was told Megan would call me back after lunch - never happened.
The next day, I call back and was told Megan was not in and to expect a call first thing on Monday (8/29) morning. Today (8/29) I was told that the bill was from a x-ray and filling back in 2007 and that I have been sent bills in the past few years. Complete lies unless the mailman decided to skip delivering my mail. After speaking to the manager, I was told that the bills were all sent out this year.
Again, 4 years later, to an address I no longer lived in (didn't think I'd have to change my address with them because of being a former patient), to a person who I have had no contact with (former step-mother) so the mail wasn't forwarded to my new address and now, magically - it's my fault and it's going to go to collections. While looking for my legal action possibilities, I called back to see if I can get the 25% off your past due balance offer that was listed on my bill (which once again, I didn't get till 6 days ago) and was told that I no longer qualified since it was past my offer date (8/18).
If I hadn't come down to visit my old friends and apt, I would have never gotten this bill and it would have gone to collections. My old roommate didn't recognize the bill since it was under my ex-step mothers name. Resolving this problem via the local Aspen Dental office has been useless and the number listed for the main company complaint center is not working (shocker) and I'm not holding my breath for a response to my email. This is unacceptable and needs to be fixed ASAP. If this goes to the collections agency, I will be forced to take legal action.
Due to the massive amount of complaints listed here, if anyone is aware of class action cases, please let me know. This is not the first time they have screwed me over so although the amount seems small, there is absolutely no reason to let them get away with such a horrible practice.