Complaint Review: Aspen Dental

I went in and they told me I had to have my teeth pulled and I needed dentures. That was back in January, long story short I couldn't wear them, they didn't fit and rubbed sores on my mouth. They wouldn't fix them so I took the problem to my insurance company. Aspen charged me 1,114 dollars out of pocket and my insurance company said they were only allowed to charge me a 5 dollar deductible. The insurance company told them they had to refund my money in February. They kept saying the refund was processing and eventually in August, the insurance company had to just take the money back. Aspen had a money back guarantee but I still have not received my personal refund. They have said it is processing since February. 

I didn't have any money to go to another dentist. In August I finally got in to see another dentist and they are currently working on completing my new set of dentures. I have had 4 appointments with my new dentist. The first 3, they requested x rays and records from Aspen Dental and they said they would "send them right over." On the last visit I had, they asked for my records again and Aspen said I needed to come in to sign a release form. When I went in they said it would take 14 days. 

I haven't been able to eat solid food for almost a year now. I can't keep these dentures in for more than about 2 hours without using dental adhesive to glue them in. I have to pay for my new dentures from my new dentist.

Also my new dentist said they cause permanent lower jaw bone damage.