Complaint Review: Aspen Dental

Stay away from this rip off dental office.

After re-locating, I started with this office in The Villages, Florida, only because they offered a free dental exam, whereas other offices would not accept the records from your previous dentist, even if it was from a few months ago. Another way dentists rip you off. But this is all a bait to get you to come in and then over charge you on anything else you need. When I went there I was told I needed a deep cleaning, which I knew I didn't need. So because I didn't want to look for another dentist I agreed to their charge of $222. That's what they count on, you not wanting to take the time to go elsewhere.

I had an appointment with them in the beginning of April 2024. I called to reschedule it to 4-12-24. When I went there that day, I was told one ridiculous story after another of why they couldn't see me. I was told that I was put as a new patient, and they don't see new patients of Fridays. Then after I argued that I was not a new patient, this receptionist finds my previous account and tells me they can't see me anyway today. Total laziness and incompetence. Then when I asked how much a regular cleaning was, I'm told an outrageous price of $158. I was paying $42 at my previous dentist in Boynton Beach, Florida, which is a much higher cost of living area than this. I walked out.

As I said, stay away from this rip off chain that baits you with a free exam, over charges you on anything else, and has office staf fthat is so incompetent, they can't reschedule you properly, letting you drive many miles there for nothing.