Complaint Review: Aspire Columbus Bank

I went out to trade in my 2001 S-10 for a 2003 S-10 and was told my credit was poor. I didn't get the loan even though I haven't missed one payment or been late. So when I got ahold of my credit report I noticed $415 owed to CB&T. I had to search on the internet to find out that was Aspire who I had previously had a credit card with.

I have contacted Aspire 6 times today. The first time I was confused why I even had an account and thought someone opened one in my name. The lady that answered the phone told me she can't help me to contact their fraud department. I then asked her how long the account had been opened and she laughed. She told me it wasn't her problem I need to pay my bills so I hung up.

The second call I called back and asked to speak with a supervisor. The same lady in the previous call answered the phone and made me wait 5 minutes. The supervisor got on the phone and told me their was a misunderstanding. She started asking if the information they had was accurate. I told her at one time the information was correct. She wanted to know if it was so accurate how did I know who to call? I told her I found their telephone number here at ripoffreport.com and the said that it was nice of me to try to use that as a way to not have to pay my bills. I again got angry and hung up.

Now when I call I'm asked if I am the guy that called this morning. When I answered yes and asked who is the head supervisor he told me it was a Chris Nelson. I asked if I could talk to her and he hung up.

Now when I call I am told that Chris Nelson their supervisor is in a meeting. I guess it's important because she has been their from 9:45am this morning till 4:40pm.

When I had my account with Aspire they were very nice and kind. They always was courteous and nice. I just wish they could fix this issue so we both can get on with our lives.

I guess they are trying to ripp me off and for sure they have messed up my credit very badly.

James
Lewis Center, Ohio
U.S.A.