Complaint Review: Aspire Visa

I have had this account for about 5 years. I was sent a cancellation in November instead of a statement. When my wife called to find out why we didn't receive a statement, we were told the account was closed. After receiving numerous calls from foreign customer service reps with barely enough English speaking skills to converse with a 10 year old, we were told Aspire was closing all accounts because of legal problems. In December, a woman named Mary started calling our house, insisting we do a check by phone payment. After asking her about receiving a statement, she told us we wouldn't receive one until we made the check by phone payment. We refused, and stated we had read numerous complaints on the Rip-off report, and many articles and reports about Columbus Bank being sued for fraud, {11 million $ to NYC alone}and that Aspire would not get another dime until we had a current statement in our hands. She then told us she didn't know about any of that, the reports were probably false. {LOL} After repeatedly insisting we receive a statement, Mary told us fine, but we would be charged for it. {KMA}

We have filed a complaint with the BBB, and are in the process of filing a lawsuit.

Good Luck Aspire, you're gonna need it!

Gary
New Windsor, Illinois
U.S.A.