Complaint Review: Aspire Visa

Several months ago I sent Aspire Visa a money order which they promptly cashed. Much to my surprise the money never appeared on my account. Ok, it was just an error on their part and a quick phone call would take care of everything. After an hour and a half on hold (yeah, I can't believe I waited that long either!) I still had yet to speak to a human being that had any idea what I was talking about.

Now, I'm not sure if you know how lengthly it can be to trace a money order, but a month later and my wallet $10 lighter, I had the proof that yes they had indeed stolen my money. I then faxed them a copy of the money order along with a little note telling them that no I wasn't the liar that one of their operators called me when I told her I wanted my (colorful language inserted here) money back.

Three faxes (they never recieved the first two...BS!) and 24 hours later someone called me back to tell me that they would credit the money to my account in 48 more hours. The money was never put on my account. It has been a month since then and today I answered a phone call from the Aspire bill collectors. Right about now they should be recieving a call from my attorney.

Sarah
fayetteville, North Carolina
U.S.A.