Complaint Review: Aspire visa card

LAST JULY OR AUGUST, I WAS ALSO INFORMED THAT MY PROVIDIAN CARD WAS TAKEN OVER BY ASPIRE, WITHOUT ANY WARNING OR CHOICE ON MY PART.

AT THE FIRST PART OF SEPT. I CALLED ASPIRE TO GET MY PAY OFF BALANCE FOR SEPT 15TH., AS I KNEW IT WOULD TAKE SOME TIME TO GET THE MONEY THERE. I WAS ALLOWING ENOUGH TIME FOR THIS. I SPOKE WITH A BO CARTER AT THE TIME. I EXPLAINED TO HIM THAT I WAS GOING TO CONSOLIDATE MY BILLS AND NEEDED A PAY OFF BALANCE. HE IN TURN TOLD ME THAT I OWED 1,470.85, BUT THAT IF I GOT IT THERE BY THE 12TH, THEY WOULD ACCEPT 1,050.00 AND WRITE OFF THE BALANCE. WELL, THEY GOT THE CHECK ON THE 10TH.

SINCE THEN I HAVE RECEIVED A NOTICE SAYING THAT I STILL OWE THEM 315.38. MY HUSBAND AND I BOTH HAVE TRIED EVERY NUMBER AVAILABLE TO CALL THEM, AND NOT ONE TIME COULD WE GET ANY PERSON TO TALK WITH. ONE DAY WE JUST STAYED ON THE PHONE, STILL NO LUCK. SO I FAXED THEM A LETTER EXPLAINING THE WHOLE PROBLEM. THEY IN TURN SENT ME ANOTHER LETTER SAYING THEY GOT THE CHECK AND THAT I STILL OWE THE 315.38, COMPLETELY IGNORING THE PROMISE THAT WAS MADE. I HAVE TRIED TO EMAIL THEM, BUT THE ADDRESS IS NOT WORKING EITHER.

PLEASE HELP ME.

Janice
toledo, Ohio
U.S.A.