Complaint Review: Associated Recovery Systems

These people from ARS has been calling my number every week for a couple of months for a lady named Amy Gutierrez. I have no idea as who this person is and told ASR this every single time plus stop calling me because they are quite rude. Again, I just got a call from ARS associate named Maria who would not give her last name and hung up on me when I tried to find out what the hack is ARS and who is Amy Gutierrez. Luckly I got their number and called ARS over 5 times (888-319-0986) before making them to remove my phone number from their list. However, now I'm worried because they already had a full information about me: my name, addresss, and phone number. More disturbing is to find out that this collection agency has bad reputation with BBB and many more complaints in this site.

KL
Nov 12, 2007

Here are some info as I was researching on ARS:
As of Jan 21 2004, 09:48 PM

ARS National Services Inc
201 W Grand Ave
Escondido, CA 92025

General Information

Original Business Start Date: November 1987
Type of Entity: Corporation
Principal : Ms Kathy Howerton President
Customer Contact: Mr Timothy M Collins General Counsel
Phone Number: (888) 888-7080
Fax Number: (760) 735-2904
Type-of-Business Classification: Collection Agencies

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). The company has resolved most complaint(s) presented by the Bureau; however, the Bureau did not receive a response to other complaint(s).
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 40
Number of complaints processed by the BBB in last 12 months: 27

Complaints Concerned
Refund or Exchange Issues: 2
Outcome of all complaints -
Resolved: 2

Customer Service Issues: 23
Outcome of all complaints -
Resolved: 17; Unresolved: 2; Delayed Resolution: 1;
Company made every reasonable effort to Resolve: 1; Company did
not respond: 2

Credit or Billing Issues: 15
Outcome of all complaints -
Resolved: 8; Unresolved: 3; Delayed Resolution: 1;
Company made every reasonable effort to Resolve: 1; Company did
not respond: 2

Additional Information
Additional Doing-Business-As Names: Associated Recovery Systems
Chase
Additional Addresses: PO Box 463023, Escondido, CA 92046
Additional Phone Numbers: 760-735-2700
858-309-6977 Fax
888-319-0986

Company Management
Additional company management personnel include:
Mr Jason Howerton COO
Mr Timothy M Collins General Counsel
Mr Doug Reynolds Vice President

Additional File Information
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

Kimmy
Van Nuys, California
U.S.A.